Systems Administrator I bei Mrisoftware

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days per week in office.

This role is based at our HQ in Solon, Ohio. No sponsorship (H1-B/OPT, etc) will be offered.

The Role:

We are seeking a skilled and detail-oriented Systems Administrator to manage, maintain, and support our IT infrastructure and systems. The ideal candidate will have experience across technical support, security management, cloud platforms, and Microsoft technologies, with strong troubleshooting skills and a proactive approach to system reliability and user support.
 

You Will: 

Technical Support & User Assistance -

• Provide Tier 2/3 support for end users and IT projects.

• Troubleshoot and resolve hardware, software, and network issues efficiently.

• Collaborate with cross-functional teams to support technology needs.

System Security & Compliance -

• Manage security tools, patch management, and endpoint protection.

• Monitor and enforce IT security policies and procedures.

• Participate in internal and external audits; ensure compliance with regulatory standards.

Data Management & Recovery -

• Implement and manage backup and disaster recovery solutions.

• Monitor and verify backup processes; conduct regular recovery tests.

• Maintain data integrity and availability across systems.

Documentation & Reporting -

• Maintain up-to-date documentation of systems, configurations, and procedures.

• Review system and security logs; generate regular reports for IT leadership.

• Create knowledge base articles for internal users and IT staff.

Active Directory & Microsoft 365 Administration -

• Manage users, groups, and permissions within Active Directory and Microsoft 365.

• Administer Exchange Online, SharePoint, Teams, and OneDrive services.

• Ensure proper identity and access management (IAM) practices.

Audit & Log Review -

• Perform regular system log reviews and escalate anomalies as needed.

• Support audit processes by providing system access logs and configuration details.

Collaboration & Communication -

• Work closely with internal departments and external partners to align IT services with business goals.

• Communicate technical information clearly to non-technical users.

• Participate in regular IT meetings and contribute to continuous improvement efforts.

You Have:

• Proven experience as a Systems Administrator, IT Support Specialist, or similar role.

• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.

• Experience with cloud platforms (AWS and/or Azure).

• Understanding of networking fundamentals, including DNS, DHCP, and Firewall rules.

• Familiarity with backup/recovery tools and methodologies.

• Knowledge of system security practices and compliance standards (e.g., ISO, SOC 2, HIPAA).

• Excellent troubleshooting, communication, and organizational skills.

• Relevant certifications such as MCSA, Microsoft 365 Certified, AWS Certified SysOps Administrator, or CompTIA Network+/Security+.

• Experience with scripting (PowerShell, Bash) for automation.

• Exposure to ITSM tools (e.g., ServiceNow, Jira Service Management).

• Familiarity with virtualization technologies (VMware, Hyper-V)

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit

• Invest in our competitive 401k plan and help set you up for your future

• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)

• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year

• Further your professional development and growth with our generous Tuition Reimbursement offerings 

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.