Permit Process Technician (Selective Cert- Public Works-Parks Division) PG 20 (AFSCME Local 1607) bei New Castle County Government, DE

About the Department

In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification.  Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.      Candidates may submit online employment applications using the NEOGOV online application system available at https://www.governmentjobs.com/careers/nccde.   EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list.  The eligible list will be used to fill vacancies that occur within the next year.   The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).    New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary. New Castle County is an Equal Opportunity Employer

Position Duties

GENERAL STATEMENT OF DUTIES:  Performs and coordinates permitting, licensing, customer service, and information activities within the Department of Land Use and within the Department of Public Works; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS:  An employee in this class performs administrative work in carrying out complex tasks in the Department of Land Use and the Department of Public Works- Parks Division.  This employee is responsible for coordinating the issuance of permits and other related permit activities, processing contractor licenses, administrative duties, and providing quality service to residents and customers.  This employee may make independent decisions in some cases and works under general supervision.

EXAMPLES OF WORK: (Illustrative Only)

• Performs intake, coordination review, and issuance of parkland permits and other related functions, including the processing of payments;
• Assists both walk-in and electronic submission customers as needed with regard to questions, permits, licensing, and other related work;
• Researches records as necessary and furnishes information as required to the general public and appropriate staff;
• Assists in the operation of computerized reservation systems and related programs and participates in discussions to research ways to improve processes;
• Plans, assigns and coordinates work activities, trains personnel, and provides input to performance evaluations;
• Handles complaints and requests of a complex nature;
• Prepares a wide variety of reports;
• Files, scans, and prepares licensing documents for archiving;
• Performs intake, coordination, review, and issuance of contractor licenses, including the processing of payments;
• Administers an elevator licensing program for New Castle County;  
• Assists both customers and staff during the permit process related to parkland reservations and usage, Land Use and other New Castle County activities;
• Coordinates and reviews requirements relating to issues in the permit process and with the issuance of the Certificates of Occupancy, including those releases from outside agencies and follows up on discrepancies;
• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
• Operates a personal computer and other related equipment in the course of the work.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:  Knowledge of basic park and recreation permitting processes. Thorough knowledge of modern principles and practices of business and office management to include accounting and records management; thorough knowledge of business mathematics; ability to learn the laws and regulations relating to permitting activities; ability to work with computerized information systems; ability to plan, establish, and monitor complex procedures to determine effectiveness; ability to operate a personal computer and other related equipment; ability to communicate courteously and effectively, both verbally and in writing; ability to coordinate activities of office staff; ability to evaluate problems and draw valid conclusions; ability to establish and maintain effective working relationships with other departments, agencies and the general public; tact and courtesy. 

MINIMUM QUALIFICATIONS:  At least two (2) years of experience providing customer service in a professional environment and completion of a high school diploma or GED; or an equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities.

ADDITIONAL REQUIREMENTS:  Must pass a Class III County physical exam and a background check. 

Minimum Qualifications

Cassondra Briggs
Human Resources Technician
[email protected]

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