Platzhalter Bild

Player Services Administrator bei Cherokee Nation Entertainment

Cherokee Nation Entertainment · Fort Gibson, Vereinigte Staaten Von Amerika · Onsite

Jetzt bewerben

Responsibilities

  • Oversee daily supervision and scheduling of Player Services Representatives 

  • Monitor staff adherence to appearance, attendance, and conduct standards 

  • Verify and approve jackpots and cancel credits 

  • Resolve guest disputes professionally and escalate when necessary 

  • Conduct casino head counts during assigned shifts 

  • Train and evaluate new E-games personnel 

  • Perform coaching sessions and corrective actions for team members 

  • Recommend improvements to enhance employee and guest satisfaction 

  • Maintain knowledge of casino games, promotions, and amenities 

Qualifications

  • High School Diploma or GED required 

  • Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles 

  • Previous supervisory experience preferred 

  • Strong customer service, communication, and organizational skills 

  • Basic math proficiency and computer literacy (Excel, Word, Outlook) 

  • Ability to obtain and maintain a state-issued liquor license 

  • Completion of Alcohol Awareness training (CNE or equivalent) 

  • Ability to obtain and maintain licensing from the appropriate gaming authority 

  • Capable of standing and walking for extended periods and lifting up to 10 lbs. 

  • Willingness to work in environments with smoke, noise, and varied temperatures 

Jetzt bewerben

Weitere Jobs