Program Specialist 2 - Welcome Center bei Olympic College, WA

About the Department

Olympic College is seeking a Program Specialist 2 for the Welcome Center. This position assists new and prospective students from the point of inquiry through enrollment at the college so they can be successful and pursue their educational goals. Navigators provide high-quality services and support to prospective, enrolled, and returning students in a friendly, fast-paced, customer-focused environment. The Navigator will serve as a central point of contact, handling general to complex inquiries, transactions, and customer service questions primarily face-to-face, virtually, by email, text messaging, and phone. The Navigator will handle complex, cross-departmental student issues related to admissions, financial aid, records, and registration. They will work effectively across campus to facilitate resolution for students, considering the circumstances involved. Position is designed to increase enrollment and retention in the college while decreasing the number of students who apply to the college and never register. The employee will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service and in the resolution of inquiries, issues, and complaints.

Position Duties

• Have extensive contact with prospective and current students, providing the highest level of customer service face-to-face, virtually, by email, texting, other web-based methods, and phone calls regarding information and interpretation of college policies and activities related to enrolling at the college.
• Provide information and assistance on FAFSA completion, financial aid requirements, funding resources, payment deadlines, and assist students in resolving barriers and evaluating alternatives.
• Receive, track, and follow up with prospective, admitted, and current students via phone, email, chat, text, using Salesforce CRM, Signal Vine and direct mail inquiries relating to enrollment.
• Support outreach and communication efforts off campus and at college events 
• Other duties as assigned

Minimum Qualifications

Minimum Qualifications

• High School Diploma or GED
• Minimum of 3 years of customer service experience.

Desired Qualifications

• Experience aiding customers regarding inquires, complaints, and problems.
• Experience working in Student Services, Financial Aid, Admissions and/or Registration and Records.
• Experience drafting communications
• Experience with Customer Relations Management systems 
• Dual language skills, Spanish preferred 

Other Qualifications

Terms of Employment

Please note that we are unable to sponsor visas for this position.  Only candidates who are currently authorized to work in the United States will be considered.

This is a full-time classified position scheduled to work 40 hours a week, with a salary range of $43,716 - $58,380 annually. All classified positions will start their salary at Step A, when you have completed six months of probation, you will receive a 5 percent pay increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits:

Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave – vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available.

For more information regarding benefits, please visit our website here. 

Conditions of Employment

• Prior to a new hire, a background check, including criminal record histor,y will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.
• The employee must reside in Washington State and within a reasonable distance of the campus to respond to workplace reporting requirements at the time of hiring. Frequent travel to Olympic College campuses or other sites may occur.

How To Apply

To be considered for this position, a candidate must apply online through the Olympic College website and submit the following required materials:

• Olympic College Online Application
• Resume
• Cover Letter - In your cover letter, describe how your experience sets you apart for this position.
• Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate.

EEO Statement

Olympic College provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. Accommodation inquiries can be sent to: [email protected]. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.

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