Advancement Associate (Membership) (IS-1001-7) bei Smithsonian Institution

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Open to all qualified applicants

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). 

Come join a dedicated and creative team at an exceptional time for the Smithsonian, an institution with a bold vision for the future: to build a better tomorrow for all. Smithsonian Secretary Lonnie G. Bunch III and the institution’s leadership have launched a campaign to support this vision. The Smithsonian Campaign for Our Shared Future will secure funds for all Smithsonian museums and centers as the institution reimagines its mission to find solutions for collective challenges in a rapidly changing world. The campaign will provide a foundation for critical research to ensure people and nature thrive together, build unparalleled education programs with families and partners, collect the world’s most precious objects, document the present while reflecting on the past, and reimagine the visitor experience both in-person and online. We are bringing the Smithsonian off the National Mall and across the country through dynamic programming and affiliate partnerships, creating access for all. 

Smithsonian's National Zoo and Conservation Biology Institute includes a 163-acre exhibition complex in the District of Columbia, within the US National Park Service's Rock Creek Park, and a 3,200-acre conservation research facility outside Front Royal, Virginia, contiguous with the Shenandoah National Park and the Appalachian Trail. The Institute’s goals include excellence in animal care, research on endangered species, and education and high-quality visitor experience. 

The Smithsonian's National Zoo and Conservation Biology Institute seeks a creative and energetic Advancement Associate to join its Membership Team. This position offers an exciting opportunity for the successful candidate to make a significant impact on expanding the scope and scale of the Membership Program. The Advancement Assistant provides customer service to constituents of the Zoo’s Membership Program by responding to and resolving inquiries; ensuring data integrity within membership databases by updating biographical and demographic information, and correspondence; and working with other personnel to ensure correct gift recordation and acknowledgment. The incumbent assists in the development and implementation of strategies to attract and retain members. The individual writes and edits communication in response to inquiries using appropriate grammar, spelling, punctuation, and style. The role reports to the Membership manager.

 

The successful applicant will have at least one year of experience providing customer service to members/donors via email, phone, and/or direct mail; experience using relational databases or CRM software (e.g., Salesforce, Blackbaud Luminate, Ellucian Advance or Tessitura) to manage information, execute email communications, and generate reports is required. Qualified applicants will successfully demonstrate strong communications skills, an ability to successfully manage multiple deadlines, superior organization skills, and a demonstrated ability to work independently. The incumbent will be self-motivated and detail-oriented, accurate and professional always; must be precise, diplomatic, dedicated, and mature as well as flexible and able to work well under pressure. Experience in a large, complex non-profit organization desired. 

Gift Processing

Perform other related duties as assigned.

 

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

 

Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.

  

Join us in "Inspiring Generations through Knowledge and Discovery."

 
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.  

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.

 

Relocation expenses are not paid.

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact LaDonnys Biagas ([email protected]). Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  To learn more, please review the Smithsonian’s Accommodation Procedures (https://www.si.edu/OEO/IndividualswithDisabilities). 

 

The Smithsonian Institution is an Equal Opportunity Employer. To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo