Guest Experience Associate bei United Way of Rhode Island

Job Title: Guest Experience Associate 

Hourly Pay: $20.00 - $24.00 

About United Way of Rhode Island:   

Our vision is a Rhode Island where every individual in each community has an equal opportunity for justice and prosperity. Since our inception in 1926, the United Way of Rhode Island has effectively moved people from crisis to stability while working to shore up the systems that provide support across the community. When called to action in the face of a global pandemic, we proved that we were built over the last 95+ years to be uniquely equipped to effectively harness resources from government, corporations, nonprofits, and individuals to address the many significant crises affecting all of us.  

The pandemic spotlighted how the war on poverty during the past 50+ years has not created opportunity and prosperity for all community members. In particular, where you live and the color of your skin can make it challenging to live, learn, and thrive in Rhode Island. That is why, we’re committed to a mission of uniting our community and resources to build racial equity and opportunities for all Rhode Islanders.  

To deliver on our goals we must go "deep, rather than wide," with investments and partners to target the root causes that have thwarted Rhode Island's ability to thrive. We serve all Rhode Islanders in need by tackling Rhode Island's great challenge:  

Reversing the racial inequities that have plagued Rhode Island's Black, Brown, and Indigenous communities for generations.  

That means we are applying all our assets and approaches, including delivery of direct services, strategic community investments, advocacy, and coalition-building to create a better Rhode Island for all. We are applying these tools in the following areas of need:  

• Lift United: We invest in affordable housing, improve care coordination, and expand access to adult education and job training opportunities. We also support the growth and stability of women- and minority-owned businesses.  

• Achieve United: We work to ensure that all Rhode Island children walk into the classroom ready to learn. This includes increasing literacy levels and expanding access to after-school and out-of-school-time learning programs.  

• Invest United: We build nonprofit resiliency and sector leadership development through our Invest United pillar. We empower donors, engage corporations, and connect Rhode Islanders with giving and volunteer opportunities.  

• Advocate United: Through research and public policy, we drive systemic change through our Advocate United pillar. And, because democracy is not a spectator sport, we train Rhode Islanders to be advocates and work to increase voter turnout.  

Learn more about United Way of Rhode Island at https://www.unitedwayri.org/.  

Summary: Responsible for ensuring that all callers and visitors to UWRI are treated with the utmost courtesy and that their needs are handled efficiently, accurately, professionally, and with respect.    

Duties & Responsibilities: 

• Manage the front desk, including but not limited to: answering and routing incoming phone calls; greeting and screening visitors; routing incoming faxes and packages; checking and routing email from general email account and routing; and monitoring security cameras.
• Schedule and manage meeting rooms; maintain master schedule/appointment book to ensure that all meeting room use is properly coordinated.
• Order and maintain adequate levels of all basic office supplies for use by all departments. Assist with special supply ordering as needed, including toner for office printers.
• Train new hire administrative assistants and temporary hires in front desk management to assure consistent quality of service during coverage periods for the receptionist.
• Assist with internal/external communications through newsletters,  follow-up calls for volunteer opportunities as assigned by Volunteer Center.
• Assist HR with new hire set up, including name badges, mailbox, and doorplates. 
• Assist staff with travel arrangements, including hotel and air travel, for conferences/trainings where required. 
• Supporting Building Services and Facilities with day to day inquires
• Other duties as assigned by (or approved by) manager.

Personalized JEDI Journey 

• Develop and implement a personalized, individual JEDI growth plan to establish and track JEDI Competency baselines. 
• Participate in annual JEDI training. 
• Support UWRI JEDI initiatives (e.g., Equity Challenge) and participating/supporting agency groups (e.g., Heritage and Professionals, Employee Resource Groups (ERGs) and Culture, Equity and Strengths Committee (CES)).  
• Participate in community, state or national (e.g., United Way Worldwide) JEDI growth opportunities.

Knowledge, Skills, and Abilities:  

• High school Diploma/GED
• 2-4 years prior work experience
• Bilingual (English/Spanish)
• Microsoft Outlook, Excel, and Word
• Experience with phone systems
• Good communication skills (written/verbal)
• Excellent customer service skills
• Organizational and problem-solving skills

Disclaimer: This job description is intended to convey the essential functions of this position and it is not intended to be an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.   

Core Values:  

United Way of Rhode Island is looking for candidates who demonstrate their ability to carry out its core values as follows:  

• Impact through equity – place equity at the center and emphasize it while building new corporate relationships and reinforcing existing ones.  
• Respect and value all – is an active team player who builds and fosters internal and external collaboration and partnerships. Seeks input and feedback while also sharing ideas. 
• Lead with a growth mindset – commit to continued growth and process improvements across United Way of Rhode Island’s existing and new resource portfolio. 
• Be a legendary partner – create and foster inclusive interpersonal skills. 
• Strive for excellence – demonstrates and utilizes proven and emerging human resource practices. Understand each employee's unique and valuable role in achieving the Live United mission.    

Compensation & Benefits:   

• Salary – competitive, commensurate with relevant experience and skills, and within a budgeted range of: $20.00 - $24.00
• Benefits – comprehensive benefits package including healthcare, dental, and vision coverage; flexible spending account; retirement match; and more.   
• Work-Life Balance – 37.5-hour workweeks on average; annually earn 20 days of paid leave; 3 floating holiday days, 2 personal days, and 9 sick days.    
• Learning & Development – individual and collective programs to support staff in achieving organizational and career objectives, e.g., CliftonStrengths® by Gallup Strengths and Justice, Equity, Diversity, & Inclusion (JEDI). 

United Way of Rhode Island is an equal opportunity employer and we encourage members of traditionally underrepresented communities to apply.