Homeoffice Software Quality Assurance Manager bei Indiana Health Information Exchange
Indiana Health Information Exchange · Indianapolis, Vereinigte Staaten Von Amerika · Remote
- Senior
The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations. IHIE has been around for over a decade, with its roots dating back 30 years. As a not-for-profit HIE, we enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.
Indiana Health Information Exchange’s (IHIE) Solution Engineering team develops technologies that directly impact the quality, safety and efficiency of healthcare. We are seeking a Manager of Software Quality Assurance with expertise in application testing in an agile environment.
Summary: Works closely with the Product Owners, Developers, SQA Analysts, and other teams to manage the delivery of software testing against IHIE systems. This role is responsible for defining testing best practices, directing the Testing Team’s strategies, implementing quality assurance processes, managing SQA resources, employing automated testing tools, and coordinating the team towards company goals.
Job Function Risk Level 2: General user access with intentional access to PHI and access to sensitive data.
Indiana Health Information Exchange’s (IHIE) Solution Engineering team develops technologies that directly impact the quality, safety and efficiency of healthcare. We are seeking a Manager of Software Quality Assurance with expertise in application testing in an agile environment.
Summary: Works closely with the Product Owners, Developers, SQA Analysts, and other teams to manage the delivery of software testing against IHIE systems. This role is responsible for defining testing best practices, directing the Testing Team’s strategies, implementing quality assurance processes, managing SQA resources, employing automated testing tools, and coordinating the team towards company goals.
Job Function Risk Level 2: General user access with intentional access to PHI and access to sensitive data.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
- Team Management
- Prioritize and manage day-to-day operations of the IHIE’s Testing Team
- Coordinate with IHIE Managers, Directors, POs, and PMs to ensure the Testing Team is providing high quality support and successful software testing
- Address inter-team and intra-team knowledge transfer, cross training, communication, documentation, relationships, and cooperation
- Report team status, accomplishments, progress, and issues
- Manage HR team responsibilities including job descriptions, hiring processes, capacity planning, and identifying resource needs
- Establish personal & team goals based on company objectives
- Evaluate performance and deliver feedback via regular one-on-one meetings and yearly reviews
- Define training plans, promote new experiences, and offer challenges to advance team member professional development
- Drive technical strategic planning, organizing product/team roadmaps, and project execution
- Software Quality Assurance
- Establish best practices and expectations for processes, artifacts, testing, and deliverables
- Provide hands-on involvement and energetic leadership when working with development & support teams to establish practical, effective, and industry-appropriate quality assurance processes
- Implement tools and software that empower the Testing Team to accomplish goals
- Advise on security aspects and remediate code, configuration, and permissions issues
- Serve as an escalation or decision point for technical, business, and workflow questions
- Plan, design, and create test scripts and test plans for User Stories in Sprints, including identifying or creating applicable test data
- Produce technical implementation recommendations, plans, and designs for automated testing team
- Perform software testing, document results in standardized tools & templates, and follow up with developers on bug fixes
- Assist with application troubleshooting and support through defect identification, definition, and replication steps/conditions
- Monitor and track system issues through remediation. Communicate status and details to impacted users and stakeholders
- Partner with development teams on automated regression testing scripts, test cases, pass/fail criteria, and test report output
Requirements:
IHIE Attributes:
- Adaptability and flexibility in a rapidly changing environment
- Self-starter and self-motivated
- Ambitious spirit – brings fresh ideas to the table and finds creative solutions to problems
- Positive attitude with outstanding communication and listening skills
Education:
- Bachelor’s degree in computer science or a related field from an accredited university, plus two years of experience; or a master’s degree in computer science or a related field
Experience:
- 2+ years of QA Team management experience, or QA Team Lead responsibilities with motivation to pursue a management career path
- 4+ years’ experience with software testing
- 4+ years’ experience using quality assurance methodologies
- 2+ years of experience in web Services and API integration testing
- 2+ years’ experience with Agile/Scrum
- 2+ years’ experience with SQL
Preferred:
- Health information or clinical data knowledge
- Experience in a HIPAA regulated environment, helpful but not required
Skills/Characteristics:
- Strong communication, relationship building, and managerial skills
- Proven success designing efficient, scalable, and maintainable QA software solutions
- Ability to learn new and complicated techniques, tools, and business processes quickly
- Experience handling demanding projects and juggling multiple priorities
- Ambitious and determined to move forward regardless of obstacles
- Detail oriented and have a propensity for creative thinking
- Continuously pursues ways to increase quality
- Demonstrated strong problem-solving abilities for troubleshooting testing issues
- Demonstrated ability to query data from relational database
- Demonstrated knowledge of and experience with appropriate software testing procedures and tools
- Demonstrated knowledge of and experience with quality assurance methodologies
- Demonstrated ability to create a practical plan for software testing
- Demonstrated ability to work independently and collaboratively with others.
- Ability to demonstrate findings to groups and speak with customers as necessary.
- Comfortable working in a remote or hybrid environment and managing time effectively.
Benefits:
In exchange for your agile testing, quality assurance testing and SQL skills, we offer an excellent benefits package including medical/dental/vision, 401(k) matching, 20 days PTO your first year plus 9 company paid holidays, very casual work environment and dress code, and a dynamic, fun-loving company culture!
