- Professional
- Optionales Büro in Mequon
Description
Empowering independence. Delivering quality care. Inspiring trust.
Home Helpers of Mequon is seeking an experienced and dedicated Client Care Manager to join our team. This position plays a key role in ensuring that every client receives high-quality, compassionate, and consistent care tailored to their individual needs.
We are a locally owned agency backed by a nationally recognized network, committed to providing exceptional in-home support that promotes safety, dignity, and independence for seniors and individuals in need of assistance.
The Client Care Manager oversees all aspects of client engagement and service delivery. This individual will lead the assessment and care planning process, maintain close relationships with clients and families, and ensure that our services consistently meet or exceed expectations.
This position requires strong clinical judgment, interpersonal skills, and business acumen. The Client Care Manager will also collaborate with community partners and referral sources to enhance Home Helpers’ reputation as the preferred home care provider in the Mequon area.
Key Responsibilities
- Conduct in-home quality care meetings and develop comprehensive care plans tailored to client needs.
- Maintain ongoing communication with clients, families, caregivers, and referral partners.
- Monitor client satisfaction and implement service adjustments as needed to ensure quality outcomes.
- Partner with the scheduling and care teams to align caregiver skills with client preferences and requirements.
- Identify opportunities for growth through relationship-building and client retention initiatives.
- Accurately document all client interactions and updates in accordance with agency standards.
Minimum Qualifications
- Five or more years of experience in home care management, social services, health care, or a related field.
- Proven ability to manage client relationships and resolve concerns with professionalism and empathy.
- Strong organizational and time management skills, with attention to detail in documentation and follow-up.
- Proficiency in Microsoft Office and client management systems.
- Current driver’s license and proof of auto insurance.
Preferred Qualifications
- Bachelor’s degree in health care administration, nursing, social work, gerontology, or a related field.
- Experience supervising caregiving teams or coordinating in-home support services.
- A collaborative leadership style and commitment to continuous improvement.
- Experience with WellSky/ClearCare scheduling software
Why Join Home Helpers of Mequon
- Be part of a respected, growing agency that values compassion, integrity, and excellence.
- Join a supportive team dedicated to quality care and staff development.
- Enjoy a role where your work makes a lasting impact on clients, families, and the community.
If you are a seasoned care professional with a passion for service, we invite you to apply and help us continue our mission of making life easier for those we serve.
