Associate Client Success Manager bei CLS Corporate Services - 25
CLS Corporate Services - 25 · Logan, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Logan
Associate Client Success Manager
Logan, UT/ Tallahassee, FL/Wilmington, DE/Salem, OR/ Lewisville, TX
Hybrid schedule or Remote if not within distance of a CSC office
Monday – Friday 10am-7pm ET, 11-8pm EST
As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter, including our own. Join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. People with experience in exceeding customer and client expectations also prefer our professional environment and interesting work.
Provide customer service to both internal and external clients, responding promptly to customer inquiries by phone or written communication.
Do your family and friends refer to you as the “computer person”? Do you like to stay busy while providing exceptional service during your workday? Do you enjoy researching a problem and finding the solution? If you answered yes to all of these questions, you may be a fit for this role.
Some of the things you will be doing:
· Confidently handle an average of 20 calls per shift (8 hours).
· Work as an engaged member of a team.
· Respond promptly to customer inquiries over the phone or through written communication.
· Create customer cases using our CRM system.
· Live chat support of up to two chats at one time.
· Act as a case manager and point of contact for each issue from start to completion.
· Actively listen to the customer’s voice to understand their problem and expectations.
What technical skills, experience, and qualifications do you need?
· Experience providing application / technical support in a call center environment.
· Must possess a “can do anything” attitude.
· University-level understanding of proper grammar.
· In-depth working knowledge of problem-solving methodologies.
· Energetic self-starter who thrives in a fast-paced, team-oriented environment.
· Demonstrated ability to multi-task in a fast-paced environment
· Strong prioritization and time management skills.
· Strong attention to detail.
· Strong attention to accuracy.
· Must be flexible and agile.
· Strong organizational skills.
· Strong computer knowledge and proficiency in MS office applications.
· Prefer two years’ experience in a front-line customer facing role.
· Prefer five years’ experience in post-closing real estate role (Title company, lender, etc.)
#CSC
#CSCCareers
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About Company
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
Company
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
