Manager, IT Infrastructure Operations bei Christian Care Ministry

The range for this role is $101,000 - $146,000

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite full-time in our Melbourne, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Manager, IT Infrastructure Operations will ensure the network engineering and server operations teams can maintain the highest standards of operations. This position also works in conjunction with the IT Security Director to: secure the network perimeter and internal operations reliability and continually monitor operations via the network monitoring tools; monitor the functioning of the LAN/WAN to make sure that it meets the defined service level agreements; manage a team of server system administrators to provide all services required for business operations, disaster recovery, and business continuity. You will provide weekly reports on operational status, project management progress, and accomplishments of the team. It is a 24/7/365 environment, and this position will require a person that is willing to be responsive and able to coordinate afterhours scheduled and unscheduled maintenance. You will coach, set goals, and maintain a set schedule of 1:1 meetings with staff to provide a clear picture of expectations and to assist staff with training opportunities and the tools required to perform their job functions. Interface directly with external vendors and maintain a working relationship with the various departments and their leadership.

Essential Job Duties & Responsibilities

• Manage an enterprise network engineering team to ensure maintenance, operation, future architecture design, and oversee a Cisco-centric network environment
• Manage a team of systems administrators that operate a Microsoft Windows Active Directory infrastructure, Linux servers, Cloud environment, and additional responsibilities as required
• Interact with executive leadership to convey processes and protocols for IT operations
• Provide personal direction, prioritize projects, and manage a JIRA agile methodology throughout the team
• Project management is a key function of this role that includes entering tickets into JIRA JSM for milestones, defining road maps, and to ensure dates are being met
• Document assets in Visio, including: Model, Make, Warranty information, and Firmware versioning
• Ensure proper policies are in place to facilitate onboarding and offboarding of staff
• Maintain templates of each position’s security and email group membership
• Establish networking environment by designing system configuration; directing system installation: defining, documenting, and enforcing system standards
• Monitor, troubleshoot, and escalate to the appropriate vendor any issue as necessary
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Manage network security policies and procedures
• Manage annual testing of Disaster Recovery
• Serve as lead technical advisor on disaster recovery planning and testing
• Provide reports on network/server operational status to the Director of IT Infrastructure on a weekly basis
• This position requires extensive, sometimes 24/7 customer interaction, and timely responsiveness to issues and questions
• Be an active participant in the vendor process, including working closely with the Procurement department to monitor budgets and purchases
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Essential Skills & Abilities

• Extensive knowledge of Microsoft products (Windows and domain architecture), electronic data interchange (EDI), and network domain architecture
• Ability to perform technical tasks and/or lead team as the enterprise grows
• In depth knowledge of server-based Windows systems
• Strong knowledge of Active Directory and Windows design
• Strong knowledge of the protocols and tools for systems preventive maintenance and network
• Extensively familiar with networking equipment to include firewalls, switches, routers, and wireless devices
• Advanced server/network virtualization knowledge
• Familiarity with Service Desk ticketing software, meeting SLA, and great customer service skills
• Strong ability to mentor and instruct supporting staff

Core Competencies/Demonstrable Behaviors

• Collaborates – builds partnerships and works collaboratively with others to meet objectives
• Manages Conflict – handles conflict situations effectively
• Interpersonal Savvy – relates openly and comfortably with a diverse group of people
• Drives Results – consistently achieves results, even under tough circumstances and tight deadlines
• Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations
• Courage – ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism

Education and/or Experience

• Associate’s degree with 3+ years’ experience direct management of complex teams OR 5+ years of direct management of IT team experience required
• Bachelor’s degree preferred
• Advanced Cisco (networking) Certifications (CCNP/CCIE) strongly preferred
• Vmware (virtualization) Certified Professional strongly preferred
• Microsoft Server & Cloud Certification(s) strongly preferred

Supervisory Responsibilities

• This job has supervisory responsibilities: you will be expected to supervise a team of 8-10 employees

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

•    100% paid Medical for employees/99% for family
•    Generous employer Health Savings Account (HSA) contributions
•    Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
•    6 weeks of paid parental leave (for both mom and dad)
•    Dental - two plans to choose from
•    Vision
•    Short-term Disability
•    Accident, Critical Illness, Hospital Indemnity
•    401(k) – up to 4% match on ROTH or Traditional contributions
•    Generous paid-time off and 11 paid holidays
•    Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
•    Employee Assistance Program including no cost, in-person mental health visits and employee discounts
•    Monetary Anniversary Awards Program
•    Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.