Office Administrator bei None

Purpose of Job

The Office Administrator provides administrative support to the branch manager and sales associates, oversees daily office operations, recruits and trains staff, interprets and enforces company policies, and delivers excellent customer service.

Job Duties and Responsibilities (Essential Job Functions)

• Direct and coordinate the administrative activities in support of the real estate office.

• Oversee, maintain, and perform day-to-day office operations, including bill payments, answering phones, record keeping, invoicing, marketing, filing, assisting the sales/branch manager, tracking expenses, greeting clients, managing building/equipment maintenance, and maintaining office supply and marketing material inventories.

• Oversee the processing and verification of new listings and sales, which may include entering the listings and sales into the system. 
• Ensure the accuracy and timely preparation of purchase agreements, record and maintain all sold records, and prepare monthly reports.
• Calculate advertising, proof and submit ads for local newspapers.
• Distribute work to the office staff. 
• May handle correspondence, mail and support appointment settings.

• Provide support to the sales associates which may include processing license applications for new, renewing and transferring sales associates, ensuring all paperwork is completed and processed in a timely manner, conducting orientation for new sales associates, assisting sales associates with billings, advertising, paperwork and training.
• Remain available and act as the first point of contact for sales associates.
• Act as liaison between staff, managers, and sales associates.
• Coordinate special events, collateral material, flyers, handouts and brochures.
• Provide telecommunication support, including notice of phone number changes, coordinate long distance codes with long distance carrier as needed; assign voice mail and DID numbers for new agents; maintain voice mail computer system adding and deleting agents as required.
• Perform any additional responsibilities as requested or assigned.

 Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in Business Administration or a related field, or equivalent combination of education, work experience, and knowledge.

 Experience:

• Three to five years of related experience with demonstrated leadership skills.

 Knowledge and Skills:

• Knowledge of real estate, title, and/or mortgage business are strongly preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Publisher, and Access); strong overall computer skills.
• Excellent oral and written communication skills.
• Strong interpersonal skills with demonstrated leadership ability and a customer service focus.
• Effective analytical, problem-solving, and decision-making skills; high attention to detail and strong initiative; proven team player.
• Project management skills with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Ability to remain composed and effective while working under pressure and managing stressful situations.

Wage:   $27.00 - $31.00   hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.   

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer