Golf Service Manager bei Evermore Orlando Resort

Shape the Next Generation of Vacations!

Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:  

• Take responsibility for success of the group from turnover through departure.
• Fully understand the terms conveyed in contractual agreements.
• Respond to any guests’ communications within 24 hours of receipt.
• Upselling additional revenue streams beyond scope of group contract
• Maintain contacts and correspondence with any and all group leaders in our Sales Force (Delphi) software.
• Act as Group’s single liaison to the resort
• Acquire Group’s rooming list and pairings according to terms of contract.
• Work closely with reservations team to assure that contracted accommodations have been secured prior to arrival.
• Collect initial deposits and final balances as they are stated within the executed contract.
• Confirm all information regarding their groups on resumes and banquet event orders (BEO’s), amenity forms and other interdepartmental communications.
• Communicate pertinent information to other departments through verbal and written communication.
• Work hand-in-hand with Director of Golf & Sports Sales, Golf Sales Manager, Director of Golf and Golf Operations team to ensure the highest quality experience for our guests at the resort.
• Work directly with our accounting team to ensure proper billing and revenue receipts in a timely manner.
• Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress sales teams.
• Maintain a working knowledge of comp set including their strength and weaknesses, how to competitively sell against them and understanding the threat that they may pose to the resort.
• Be able to conduct site-visits that will secure business at a high proficiency level.
• Update and maintain client files and notes including contracts, booking patterns, accommodations, pairings, F&B requests, merchandise requests and any other pertinent information on golf or other revenue areas.
• Be fully versed on the scope and breadth of the resort and able to effectively communicate the Evermore story in any situation.
• Provide management oversight in Golf Operations in the absence of the Director of Golf and /or Head Golf Professional.

Education, Skills, and Experience 

• College degree and/or equivalent work experience preferred
• PGA Member of Associate preferred
• Minimum of 2 years of experience in golf sales, resort sales, conference service, golf operations, or general sale background required.
• Experience using electronic tee sheets, property management systems and specifically Sales Force (Delphi) preferred
• Proficient with Microsoft Office and Google software offerings
• Attention to detail is a must
• Excellent communication and interpersonal skills
• Must be highly organized and able to perform multiple tasks in a fast-paced work environment
• High-energy self-starter with outgoing personality who can work independently, within set parameters, with minimal supervision.
• Proficient in golf ability as well as understanding of the etiquette, play and standards of the game and is comfortable playing with and in front of clients.
• Outstanding mathematical capabilities
• Problem solving and critical thinking
• Inspired to always represent Evermore brand values and standards inside and outside the boundaries of the resort and in our community.
• Proficient in reading safety procedures and operating guidelines/ instructions in English.
• Sees the extra mile as their starting point in each and every interaction.
• Ability to foster relationships with teammates, potential clients, resort guests and community leaders.
• Comfortable with starting and maintaining conversations with guests and teammates.
• Maintain the resort’s integrity and prestige by complying with all golf, sales and operational standards, policies, procedures, manuals, memos and given instructions.

Physical Requirements 

• Must be able to work most weekends.
• Able to visually look at a computer for extended periods of time while using repetitive hand motions, such as typing.
• Able to sit and operate a computer for extended periods of time
• Able to stand, walk long distances, stoop, kneel, bend, and or reach periodically
• Able to be on feet and mobile for duration of workday.
• Must be able to safely and effectively navigate a 1100-acre resort in order to facilitate and host events and guests as required.
• Must be able to effectively communicate with guests to enhance the scope of their experience and diffuse and resolve guests concerns.
• Must be able to lift up to or exceeding 25lbs.

Our Work Culture & Environment:  We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS. 

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. 

Are you ready to join the team that’s redefining how to vacation? Join us today!  We can’t wait to meet you!

EOE/M/F/D/V