Equipment Sales Coordinator bei Espresso Services Inc

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence. 

The Equipment Department at Espresso Services Inc is responsible for importing, purchasing, distributing, selling, and installing espresso machines and various other pieces of specialty coffee equipment. This position within the Equipment Department will work with and report to the Equipment Sales Operations Manager. It will focus heavily on administrative tasks, data entry, and customer service. This is a full-time position in our Minneapolis office.

If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

The essential functions include, but are not limited to the following:

• Enter purchase orders into our ERP. 
• Provide responsive, high-quality customer service to both residential and commercial clients.
• Complete monthly billing and reporting tasks accurately and on schedule.
• Aid in coordinating national equipment installations from our Minneapolis office. 
• Facilitate warranty claims and customer support processes.
• Help manage the preventative maintenance program.
• Update pricing information as needed.
• Assist with distributing incoming sales leads to the appropriate team members. 
• Create, organize and maintain internal procedural documentation.
• Offer administrative support as directed. 

Requirements

Essential Qualifications 

• Four years of combined higher education and/or relevant work experience. 
• Familiarity with Google Workspace (Gmail, Calendar, Drive, Sheets, Docs).
• Strong customer service, communication, organizational, time management, and multitasking skills.

Preferred Qualifications

• Experience within the specialty coffee industry.
• Familiarity with NetSuite, Shopify, or similar ERP, CRM, or e-commerce software.

Benefits

• Salary range of $40k - $50k. 
• Medical, dental and vision insurance.
• Retirement account matching. 
• Generous vacation policy plus 8 paid holidays. 
• Company-paid life insurance and long term disability. 
• Our subsidized gym membership option.
• Ongoing career development and training on the job. 
• Access to an entire coffee bar - be your own barista!
• Employee discounts on items from our product division, Intermix Beverage