Software Support Tier I bei RedSail Technologies
RedSail Technologies · Spartanburg, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Spartanburg
- Responds daily to incoming customer questions and emails relating to issues or questions about the Company’s various software and hardware products or other services by identifying and resolving the issue(s).
- Provide user support on company-supported applications and platforms.
- Independently resolve software issues and enjoy boosting customers’ satisfaction with Company.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software.
- Document and maintain detailed records in our internal ticketing system of all interactions with customers.
- Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue.
- Associate degree in computer science, business management or related field preferred
- Or High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center.
- Strong oral and written communication skills
- Strong interpersonal, active listening, de-escalations, and empathic skills needed to
- Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company’s products, equipment, and services quickly and effectively.
- Ability to work as part of a team and collaborate effectively with coworkers.
- Working knowledge of Microsoft Office Suite of Products.
- When applicable, the ability to use prior case history to determine the next step.
- Write clear, concise, and factual notes to the customer file regarding customer conversations or contact.
- Self-motivated to become more knowledgeable about the Company’s products and services, as well as the pharmaceutical industry.
- Proven ability to balance, prioritize and organize multiple tasks.
- Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift.
- Ability to prioritize and complete all work tasks with minimal supervision.
- High level of professionalism and strong personal interaction skills.
- Previous call center experience with supporting Pharmacy Management Software
- Preferred but not required, experience working as a Pharmacy Technician or other role
- Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services.
- Uses good judgement and possesses ethical work values.
- Moderate to high levels of stress may be experienced in the performance of the job.
- Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending.
- Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
- Must have internet access
- Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.
- Position is performed in an open office environment or approved remote work location.
Work Location
● RedSail Technologies Offices Spartanburg, SC - Onsite and Shreveport, LA -Onsite