Credit and Collections Specialist bei A.N. Deringer
A.N. Deringer · Saint Albans, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Saint Albans
This position is responsible for working with the Company’s customers in a B2B environment in an effort to resolve past due issues, disputes or discrepancies in a manner that is consistent with our Core Values. This position will also have an active role in supporting the new account setup process. This role will follow a Monday-Friday 8:00AM to 5:00PM schedule.
Job Responsibilities:
- Contacts customers on past due accounts to negotiate payments through various forms of communications.
- Reviews options for resolving overdue accounts with customers.
- Makes recommendations on potential bad debt write off.
- Maintains collector notes, status updates, and follow up when applicable.
- Translates customers’ issues and asks as a conduit with the responsible party to resolve.
- Determines credit holds/removal of held status on customer accounts.
- Maintains and monitors metrics driven objectives.
- Stays current with collection practices, procedures, and laws.
- Cross-trains in additional responsibilities.
- Performs additional duties as assigned by management.
Required Qualifications:
- Highschool diploma or GED
- Previous customer service experience
- Computer proficiency i.e. in Microsoft Word or Excel
Competencies:
All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability
In addition, the following competencies are specific to this position:
Ready to join our team?
A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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