Catering & Sales Coordinator bei Gun Lake Casino Resort

Position Summary: 

The Catering and Sales Coordinator assists with the sales and organizational aspects of event planning and execution, focusing on delivering exceptional service and achieving revenue goals; and ensuring that each event hosted at the resort reflects the high standards and luxury expected at a AAA Four Diamond property. This individual must be proactive, highly organized, and dedicated to providing outstanding service. This role supports the Catering & Sales Manager and serves as a bridge between the Sales team, clients, and operational staff, ensuring smooth communication and flawless event execution.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people. 

Humility: Know that you are equal to everyone else, no better, no less.

In this Role: 

• Serve as the main point of contact for clients from the initial inquiry through the completion of the event. 
• Handle client queries, prepare event proposals, and ensure client satisfaction.
• Assist in the planning and execution of events, including logistics, venue setup, catering, and AV requirements. 
• Ensure that all aspects of the event meet or exceed client expectations.
• Manage administrative tasks such as filing, preparing contracts, completing banquet event orders (BEOs), and maintaining detailed records of bookings and financial transactions utilizing the hotel management software.
• Support the Catering & Sales Manager in meeting the department’s goals.   
• Assist with outbound calls and follow-ups, proposal preparation, and contract management.
• Liaise with vendors and service providers to ensure timely and high-quality delivery of services. 
• Negotiate terms and manage relationships to secure the best possible outcomes for the property.
• Assist with budgeting, invoicing, and payment collection processes. 
• Ensure accuracy in financial documentation and compliance with property’s policies.
• All other duties as assigned. 

Essential Qualifications: 

• Must be 21+ years of age. 
• Associate’s degree or higher in business administration, hotel and restaurant management, or related field is preferred. Experience in lieu of a degree will be considered. 
• Experience in a sales or event planning role, especially within a hotel or similar environment, preferred.
• Strong Organizational Skills. Ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong verbal and written communication skills, with the ability to interact effectively in person or on phone/virtual calls with clients and property staff.
• Keen attention to detail, ensuring accuracy in event planning and execution.
• Proficiency in using hotel management software, Microsoft Office Suite, and any relevant event management tools.
• Demonstrate exceptional guest service skills, with a focus on creating memorable experiences for guests.
• Must have or be able to gain ServSafe Food Safety certification and TIPS Alcohol Awareness.
• Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.  
• Willingness to Travel. However rare, candidate must be able to travel for business as needed. This could include occasional travel to trade shows, conferences, and client meetings.

Physical Requirements: 

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment. 
• Must have the ability to access all properties and areas.
• Ability to sit and do work on a computer for long period of time.

Work Conditions: 

Work is typically in an area which may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.   

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.    

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. 

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.