Senior Network Engineer bei Northland

JOB TITLE:                       Network Engineer/Senior Network Engineer 

STATUS:                           Non-Exempt 

DEPARTMENT:                 Network Engineering 

REPORTS TO:                  Network Engineering Manager 

FULL/PART-TIME:            Full-Time 

LOCATION:                        Hybrid – Minimum 2 Days p/week in office (Syracuse or Holland Patent, NY) 

OUR CULTURE:  

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative. 

THE MISSION: 

The Network Engineer and Senior Network Engineer designs, installs and maintains core network infrastructure components that provide the foundation for all Northland solutions and services. 

SUMMARY ROLES/RESPONSIBILITIES:  

Network Engineer 

• Implements products and features
• Manages network and system upgrades
• Supports technical staff and customers
• Plans and executes projects
• Maintains infrastructure

Senior Network Engineer 

• Provides exceptional customer service/support
• Manages major network ticket incidents
• Ensures accuracy and details on all MOP/SOPs/TTs/WOs

NETWORK ENGINEER JOB DUTIES: 

• Maintains expertise in the technical operation of all Northland products and services
• Leads or participates in projects that create new products or features
• Assists with establishing and updating standard operating procedures in line with network and product changes
• Participates in the planning and execution of maintenance activities
• Maintains Network Monitoring Systems
• Maintains and implements best practices to ensure security of all Northland assets
• Assists with the sales, quoting, and provisioning of advanced services
• Maintains Central Office infrastructure
• Maintains hardware and software systems that provide services such as including DNS, Radius, Mail servers, Microsoft Active Directory and Microsoft SQL
• Maintains network hardware infrastructure including Cisco, Arista, Calix, and Metaswitch
• Performs regular network capacity planning and recommend solutions in advance
• Implements systems, changes, and recommendations that ensure 100% network core uptime
• Provides technical support to other departments or customers as needed 
• Maintains and implements best practices that ensure we have a network that can be supported in the most efficient manner possible
• On call rotation responsibilities with other team members

SENIOR NETWORK ENGINEER JOB DUTIES: 

• Includes all above Network Engineer job duties
• Provides direction and research assistance for Network Engineers as needed
• Works on escalated troubles that could be complex and time consuming, including escalating and engaging when needed with other departments
• Assists the Network Engineering Manager and Director of Network Management Centers on special projects
• Completes all paperwork and reporting in accordance with departmental standards, including maintaining an accurate knowledge base and writing and peer reviewing MOPs
• Mentors team members on technical issues
• Maintains expertise in the technical operation of all Northland products and services
• Manages and enforces cybersecurity policies related to internal networks, servers, VPN, workstations, computers, and mobile devices, including upgrades, patches, and responding to security events

SUPERVISORY RESPONSIBILITIES: None  

MINIMUM JOB QUALIFICATIONS - Network Engineer 

• Associate’s degree or 3 or more years of relevant experience
• Proven customer service and problem-solving skills, working over the phone and on-site with customers and employees 
• Ability to communicate effectively both written and orally, including the ability to flex based on other communication styles
• Exceptional troubleshooting skills
• Ability to develop rapport with people within and outside the company, and engage with people in a manner that provides a positive experience 
• Experience and expertise in Linux, Microsoft Windows Server products and related technologies such as DNS, DHCP, backup systems, email systems, virus protection, desktop operating systems, etc. 
• Detailed theoretical and practical knowledge of IP protocols, firewalls, and routers
• Experience configuring, installing, and troubleshooting centralized network infrastructure such as routers, switches, etc. 
• VMware, MCSE, SonicWALL, Palo Alto, Arista, Cisco, Linux experience or certifications
• Basic power and electronics concepts
• Basic programming and scripting (sh, php, perl)
• Ability to explain and document complex technical subjects with concise and simple terms
• Ability to understand business operations and finances
• Ability to think objectively and independently and be self-motivated when considering efficient and creative ways to accomplish tasks 
• Ability to follow-through with meeting time frames and associated deadlines, including the ability to move past obstacles using internal/external resources to achieve results 
• Ability to be self-directed with organizing, planning, and prioritizing workload, which includes the ability to make decisions when adjustments need to be made based on achieving deadlines

MINIMUM JOB QUALIFICATIONS – Senior Network Engineer 

• Includes all the above qualifications
• At least 5 years’ experience working with iBGP (ISIS/iBGP) routing protocols in complex routing environments
• Must have a high level of professionalism, communications skills, and be able to work independently without direct supervision

PREFERRED JOB QUALIFICATIONS: 

Network Engineer 

• CCNA or Equivalent
• Bachelor’s Degree or 5+ years of experience

Senior Network Engineer 

• CCNP or Equivalent
• Bachelor’s Degree or 10+ years of experience
• ISP work experience 
• Cyber Security certifications (example - Security+, CISSP)

LICENSES/CERTIFICATIONS: 

A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary. 

PHYSICAL ACTIVITIES AND REQUIREMENTS: 

Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

EQUIPMENT AND MACHINES USED: 

Ability to use voicemail, telephone, calculator, computer, printer.  

ENVIRONMENTAL CONDITIONS: 

The employee is not substantially exposed to adverse environmental conditions. 

EMPLOYER'S DISCLAIMER: 

• All offers of employment are contingent on successful results from a background check.  If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.  
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.