Automotive Service Business Development Rep bei Clark Knapp Honda

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with basic service information and direct them to the appropriate dealership resources if needed.
• Prospecting existing customer base for service opportunities
• Follow up with customers that declined previously advised service
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license
• Spanish language proficiency written and spoken

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.