Chief Operations Officer bei Little Creek Casino Resort

Description

 The Chief Operations Officer, with direction from the CEO, manages and directs Squaxin Island Gaming Enterprise toward its primary objectives, based on profit and return on capital, by performing the following duties personally or through subordinate managers. 

Essential Duties and Responsibilities:

• Develop and implement the company's short-term and long-term business plans, focusing on strategic, tactical, and short-term operations management. Design, operate, and improve systems that uphold the Casino's overall performance standards.
• Formulate strategies and oversee operational systems in alignment with company objectives, regulatory requirements, and long-term growth plans.
• Drive strategic planning initiatives in collaboration with the CEO and executive team, contributing to the development of long-term strategies, business goals, and expansion plans.
• Direct and coordinate day-to-day activities for Hotel Operations, Golf Course Operations, Casino Operations, and Food and Beverage departments.
• Establish divisional goals, objectives, and monitor operational performance, ensuring alignment with overall business strategies.
• Provide advice, guidance, and authorization for major plans and procedures, ensuring compliance with established policies and seeking CEO and/or Council direction or approval.
• Review, direct, and coordinate operational activities, setting divisional goals and objectives, monitoring performance, and recommending corrective measures as needed.
• Oversee financial oversight and budget management, ensuring effective allocation of resources, cost control, and financial performance monitoring. Work collaboratively with the finance department to meet budgeted earnings.
• Drive process improvement initiatives, streamlining operational processes, implementing best practices, and fostering a culture of continuous improvement across departments.
• Provide leadership and mentorship to department heads and managers, fostering a positive work culture, developing high-performing teams, and promoting professional growth.
• Ensure compliance with applicable regulations, licensing requirements, and industry standards, taking proactive measures to maintain legal and regulatory compliance throughout the organization's operations.
• Identify and mitigate operational risks, implementing risk management strategies, and ensuring the organization operates in a safe and secure manner.
• Cultivate and maintain relationships with key stakeholders, such as government agencies, industry partners, and community organizations, to enhance the organization's reputation, foster strategic collaborations, and drive business growth.
• Stay informed about industry trends, emerging technologies, and innovative solutions, leveraging them to drive operational excellence, enhance customer experiences, and improve business outcomes.
• Represent the organization with major customers, stakeholders, the financial community, and the public in the absence of the CEO.

ESSENTIAL BEHAVIORAL EXPECTATIONS:

• Maintain confidentiality in handling sensitive information.
• Be accountable to team members and the organization by attending all meetings and trainings.
• Demonstrate sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Adhere to the parameters of Little Creek Casino Resort Human Resources policies, departmental policies, and all applicable regulations.
• Embrace and uphold the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform assigned work-related duties to support the success of LCCR, including meeting budgeted earnings.
• Learn and implement LCCR's "7 Waterways" of best guest practices.
• Cultivate and practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Exhibit emotional intelligence in interpersonal work relationships with team members, managers, supervisors, and guests.
• Uphold LCCR's values by prioritizing engagement, strengths, and emotional intelligence.

Supervisory Responsibilities:

Manage subordinate Directors who supervise employees in Hotel Operations, Golf Course Operations, Casino Operations and Food & Beverage. Responsible for the overall direction, coordination and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education and Experience: 

• Bachelor’s degree in business administration, Management, or a related field. A minimum of 10 years’ experience as a director in the gaming industry will be accepted in place of the degree requirement.
• An advanced degree such as an MBA or relevant professional certifications (e.g., C-Suite certifications) would be advantageous.
• A minimum of 10 years of progressive leadership experience in the gaming industry, including at least 5 years in a senior executive position such as Director, Vice President, or higher. Experience in a tribal gaming enterprise is strongly preferred.
• Proven track record of successfully managing and overseeing complex operations, including multi-departmental responsibilities.
• Demonstrated experience in strategic planning, business development, and implementing operational strategies to drive organizational growth.
• Strong financial acumen with experience in budgeting, financial analysis, and driving profitability.
• Experience in leading and developing high-performing teams, fostering a positive work culture, and promoting professional growth.
• Proven ability to navigate and comply with regulatory requirements in the gaming and hospitality industry.
• Experience in driving process improvement initiatives, optimizing operational efficiency, and implementing best practices.
• Prior experience working with Native American communities or in a tribal gaming environment is desirable but not required.

Certificates, Licenses, Registrations:

• Class III Gaming License issued from the Squaxin Island Gaming Commission
• Requires a Valid Washington State Driver License and must be insurable on the Tribe’s insurance

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.