Psychiatry Assistant bei The Lorenz Clinic, LLC

Description

Position: Psychiatry Assistant

Direct Supervisor: Director of Psychiatry

Location: Chaska, MN

Job Function

The Psychiatry Assistant plays an integral role within the overall clinic. They serve as the point person for the psychiatry department and assist psychiatry with the administration of patient care. This is a full-time as assigned, non-exempt, hourly position.  

Key Responsibilities

The Psychiatry Assistant will provide support in the following areas: 

• Leadership & Development  
• Work collaboratively with Director of Psychiatry and nursing staff 
• Provide insight to Director of Psychiatry regarding process improvement  
• Serve as a cultural leader within the clinic space 
• In all actions, embody and model spirit of social justice and collegiality
• Reflect the clinic’s mission and values in professional style & personal actions
• Apply strategic thinking for role; anticipate and/or identify problems and opportunities
• Deliver an exceptional customer service experience to patients, families, and other customers through consistently demonstrating Lorenz Clinic values
• Act individually and with others to meet each patient’s needs
• Effectively carry out procedures
• Administrative 
• Prepare new patient paperwork 
• Organize patient paperwork (e.g., copying, faxing, filing, etc.) 
• Maintain a working knowledge of health care plan requirements and health plan networks
• Keep supply inventory and communicate needs for purchasing 
• Maintain clean and friendly environment of the reception, lobby, and offices
• Send, receive, and distribute correspondence as directed (e.g., mail, faxes, etc.) 
• Retrieve mail & distribute appropriately  
• Take credit card payments and other payments  
• Conduct collections calls to delinquent accounts
• Represent Lorenz Clinic values as first impression to all clinic visitors
• Patient Coordination  
• Answer general and new patient calls
• Receive and return, and triage calls and messages left by clients and forward vital information to psychiatric providers 
• Schedule new and existing patients including assistance managing appointment waitlist 
• Maintain clinic schedules as requested  
• Manage client caseloads for assigned providers 
• Patient check-in 
• Handle of sensitive and confidential information  
• Create a good experience for patients when they contact the clinic and require assistance
• Put patient first at every opportunity
• Listen to understand each patient
• Show concern for each patient
• Coordinate patient care to allow for maximal communication between providers and patient access to needed supports 
• Provide administrative assistance to psychiatric providers  
• Perform delegated nursing services as unlicensed personnel under the direction of the nursing staff
• Other duties as assigned  
• Staff Support and Clinic Wide Support
• Maintain proficiency in utilizing the clinic’s Electronic Health Records (EHR) system
• Work collaboratively with Clinic Assistants to fill in when/where needed
• Use of own transportation for clinic errands (pick up site supplies, transport mail, etc)
• Attend meetings, trainings, or assist in clinic conferences outside of assigned site or regular working hours
• Flexibility to change hours or work remotely based on clinic and department needs

Requirements

Qualifications

• Bachelor's Degree in Psychology, Social Work, or closely-related field within mental health
• Experience assisting psychiatrists or Psychiatric Mental Health Nurse Practitioners, or experience with the mental health specialty (strongly preferred)  
• Clean criminal background as required by law 

Requirements

• Overt commitment to social justice  
• Ability to work with clients from a variety of backgrounds  
• Excellent written and verbal communication skills  
• Self-motivated and self-starting work style  
• Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g., calendar of tasks/responsibilities, etc.)  
• Strong interpersonal boundaries  
• Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA compliance knowledge and training)  
• Proficiency with Microsoft Office applications 
• Reliable transportation with the ability to travel to any of our clinic locations 
• Reliable and dependable attendance 
• Schedule flexibility as needed  
• Ability to sit for long periods of time 
• Ability to operate computer software for 90% of the job 
• Ability to learn and use computer software