Systems Engineer bei Bowlero

WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Check Us Out!

SUMMARY: The Systems Engineer’s role is to manage and tune enterprise computer software systems. This includes network components, network connections, installation, administration, monitoring and ongoing optimization of servers, client systems and related components” to “The Systems Engineer designs, implements, maintains, and monitors complex technical systems to ensure efficient and reliable operation throughout their entire life cycle, focusing on how all individual components work together to achieve a larger goal. Tasks include system installation and upgrades, troubleshooting technical issues, developing security, monitoring, and backup strategies, and collaborating with stakeholders to optimize performance and meet organizational needs

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.

Strategy & Planning:

· Participate in, support, and implement capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, systems, telecommunications, and network engineering.

· Develop and implement strategies for client/server deployments; design the infrastructure required to support those strategies.

· Coordinate with business application, systems, telecommunications, and network engineering in the design and review of new client/server systems, applications, storage, and hardware; conduct capacity planning and reporting as needed.

· Lead, coordinate and participate in key process improvements as they relate to the client/server environment.

· Coordinate and collaborate with network, systems, and telecommunications engineering, business application, and database administration functions to ensure availability, reliability, and scalability of corporate servers and workstations to meet business demands.

· Establish and implement policies, procedures, and technologies to ensure client/server security.

Acquisition & Deployment:

· Conduct research on client/server hardware, software, and protocols in support of procurement and development efforts.

· Coordinate with network, telecommunications, and systems engineering, business application, and database administration functions to implement client and server systems that utilize industry best practices to meet corporate objectives.

· Deploy workstations, servers, printers, scanners, firewalls, encryption systems, VoIP, and all host security systems.

Operational Management:

· Manage all client and server operating systems, VoIP systems, and end-user software.

· Create and modify shell scripts as required.

· Ensure the integrity and security of enterprise data on host computers in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.

· Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.

· Manage enterprise directory services and supporting server infrastructure.

· Manage Office 365 accounts, synchronization with on-premise Active Directory, and manage license provisioning

· Perform file system configuration and management; define and perform server backups and recovery procedures.

· Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers and workstations. Escalate incidents as necessary.

· Support application development teams throughout project lifecycles.

· Monitor and test system performance and provide performance statistics and reports.

· Recommend, schedule, and perform software and hardware improvements, upgrades, patches and reconfigurations.

· Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

· Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

· Manage Cloud services and infrastructure

· Manage and/or provide guidance to junior members of the team.

· Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.

· Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS: The Systems Engineer possesses a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals

(customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).

The Systems Engineer must be a strong team player, and be able to communicate information across a diverse and varied workforce.

EDUCATION AND CERTIFICATION :

· Bachelor’s Degree in Computer Engineering, Computer Science, IT, Information Assurance, or related field.

· Minimum 5 years professional experience with Information Technology and Information Security.

KNOWLEDGE AND EXPERIENCE:

· Extensive working technical knowledge of network, server, VoIP, and PC operating systems, including Cisco IOS, Windows Server 2008/2012/2016/2019/2022/2025, VMWare 6.x/7.x/8.x, Linux, Windows 7/8/10/11, including embedded versions.

· Working technical knowledge of current systems software, protocols, and standards, including Microsoft System Center.

· Strong Powershell and other scripting language experience

· Strong experience with Microsoft Azure, deployment of applications in cloud environments, Office 365

· Strong knowledge of local and wide area network administration.

· Hands-on software and hardware troubleshooting experience.

· Experience with data management, including administration of Cohesity, HPe Nimble, and Pure Storage systems.

· Experience documenting and maintaining configuration and process information.

· Good understanding of the organization’s goals and objectives.

· Knowledge of applicable data privacy practices and laws.

· Knowledge if ITSM systems and Change Management.

· Good working knowledge of Active Directory, GPOs, and SAML 2.

· Technical knowledge of MS Exchange, Sharepoint, SQL, Solarwinds, and Teams, a plus.

WORK ENVIRONMENT/PHYSICAL DEMANDS: General office environment where you will walk, bend and stand for periods of time. Engineer on-call rotation.

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay range for this position is $87,000 - $105,000 anually. 

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits