Administrator, Contract Manufacturing bei Sunstar Americas, Inc.

At Sunstar Americas, Inc., we firmly believe that our people are the foundation of our success. We foster a collaborative, innovative, and agile culture that ensures we deliver high-quality, innovative products to consumers and oral care professionals. Our team-oriented approach encourages creative thinking and nurtures a positive work environment and productive relationships. With dedication, hard work, and a shared vision, we can continue to make SAI a leader in our industry.

Join us and become part of our global team, where together, we can achieve success and contribute to a better future.

Position Summary:

Perform the Customer Service function for the Contract Manufacturing Business. To ensure the highest level of customer service from the Contract Manufacturing group through timely and accurate communication, order processing, pricing management, product registration support and management of distributor and divisional relationships for all customers supported by the business.

Essential Job Functions:

A. Order Processing and Scheduling

1. Order entry
   • ▪ Edit products, pricing, bill to and ship to location
   • ▪ Sends acknowledgement for confirmation
   • ▪ Process orders and edits changes if applicable
   • ▪ Enter all orders within 24-48 hours of receipt of order

      2. Order Fulfillment/Shipment Follow up

• • ▪ Proactive initiative for complete order fulfillment
  • ▪ Proactive monitoring product availability for shipping
  • ▪ Coordinates and schedules shipment through freight forwarder
  • ▪ Manage shipping cost and charges through accurate order processing, timely processing of orders and proactive follow up to clear outstanding issues
  • ▪ Research and apply customer discount and freight charges
  • ▪ Proactively initiate, streamline, and implement procedures for efficiency
  • ▪ Understanding the compliance of export documents
  • ▪ High demand of service, high capacity of orders, consistency and various changes

B. Communications

• • ▪ Conveys inventory availability issues from SAI to the customers
  • ▪ Communicate lead times (order processing and open stock) and schedules for shipment
  • ▪ Follow up for clarity, to provide updates, to resolve outstanding issues and to communicate high standards of customer satisfaction to Distributors and Business Managers
  • ▪ Actively involved in representing overseas stakeholders in internal meetings to provide input, feedback and recommendations
  • ▪ Daily open communication and correspondence through internal and external customers
  • ▪ Open communications and understanding their business to streamline process and deliver a level of service to meet customers’ needs

C. Order Forecast Review

• • ▪ Assist operations in assuring receipt of timely and complete forecast from available contract manufacturing divisions/customers
  • ▪ Assist operations with timely upload of forecast, and review of variance. Communicate as needed in SAI and with customers to resolve any issues
  • ▪ Review forecast variance report (when developed) and assist operations in alerting the customer on areas of concern

All other duties as assigned.

Education

• High School Degree or Equivalent minimum. BS degree preferred.

Knowledge/Experience

• 3 years of International business/ export experience with fluency in export management, documentation and trade agreements.
• Foreign language skills a plus.
• Excellent verbal and written communication skills.
• Knowledge and experience in credit and collections.
• A good team player with a proactive approach to problem solving and continuous improvement.

Skills  

• Strong computer skills with proficiency in AS400, Excel, Word, and PowerPoint is a must.

Abilities

• Ability to exercise independent judgment.
• Detail oriented with strong ability in time management, problem solving, organization and follow through skills.
• Ability to interact with customers, external associations and all levels of management.

What Makes Sunstar Special is:

• A business focused on health and wellness of people around the world
• High Quality Products
• Beautiful state-of-the-art facility
• Diversity and Inclusion
• Corporate Social Responsibility Program and partnership with charitable organization
• Strong value placed on company culture
• Excellent, comprehensive insurance coverage that includes Medical, Vision, and Dental benefits. 
• Opportunities for career growth and advancement
• Employee discount on Sunstar products
• 401K retirement plan with employer match (Pretax and Roth options)
• 401K profit sharing contribution based on company performance.
• Paid holidays and generous paid time off. Pet, Legal and Identity Theft Insurance Plans
• Competitive bonus
• On-site café
• On Site Fitness Center
• Corporate Perks Discount Program (Auto, Retail, Electronics, Entertainment, Computers, Personal Vacations, Cell Phones, Movie Tickets, Eating Out and Much More)
• Holiday Lunches
• Beautifully maintained walking trails
• Hybrid Schedule (certain departments)
• Numerous employee appreciation events throughout the year.
• Recognition and Rewards Programs
• Anniversary, Birthday and New Hire Announcements

 If you’d enjoy a career helping others attain overall health through oral health, consider joining the Sunstar Americas, Inc. team.

The employer is subject to certain governmental record keeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their gender, and race or ethnicity. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. Information collected will be used for EEO-1 reporting purposes only and will be kept separate from all other personnel records, only accessed by Authorized Users. Information collected will be kept confidential and will only be used in accordance with the provisions of applicable laws, including those that require the information to be summarized and reported to the federal government. When reported, data will not identify any specific individual. 

The pay range for this position Manufacturing Admin is $27.24 to $38.14. However, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a bonus depending on company performance.