Technician, Health Information Management bei undefined

JOB DESCRIPTION:

Job Classification:   Technician, Health Information Management

Reports To:   Manager, Patient Access-Contact Center

Summary:   Supports the Health Information Management operations to ensure requests are completed timely and accurately while maintaining accuracy, process workflow and mandatory compliance.

 Essential Duties and Responsibilities:

• Scan, index, and upload medical records into the document management/EHR system accurately and in a timely manner, following company policies and filing standards. 
• Perform quality control on scanned documents for legibility, completeness, correct patient matching, and appropriate document type/category assignment. 
• Reconcile patient charts; identify missing documentation and request necessary records from clinical departments. 
• Process and fulfill internal and external records requests, verifying authorizations, tracking status, and ensuring HIPAA compliance. 
• Coordinate subpoenas and other legal record requests with legal/compliance teams; prepare certified copies and apply redactions as required. 
• Prepare information for release to authorized agencies and respond to patient inquiries regarding the status of medical records in a timely manner.
• Provide records and documentation support to billing, coding, and clinical teams and assist with documentation clarification when needed. 
• Maintain productivity and quality metrics tracking; report performance, identify issues, and recommend process improvements. 
• Train and mentor new HIM clerical staff on scanning procedures, filing standards, confidentiality, and system use. 
• Maintain confidentiality and adhere to organizational policies, HIPAA, and professional standards in all duties. 
• Manage multiple priorities effectively to meet deadlines. 
• Other duties as assigned.

Qualifications: 

Minimum: 

• High school diploma or equivalent.
• 2+ years clerical experience; prior medical records/HIM experience preferred.
• Working knowledge of medical terminology, medical recordkeeping, office procedures, and applicable state/federal healthcare regulations (including HIPAA).

Required skills: 

• Accurate, high‑speed data entry and experience with electronic medical record/document management systems (EMR experience such as Athena One preferred).
• Strong verbal and written communication; able to interact professionally with providers, staff, patients, and external parties.
• Ability to prioritize, multitask, work independently, and maintain attention to detail.
• Proficient with standard office software and electronic workflows to receive, organize, and transmit information securely.
• Demonstrated commitment to confidentiality, compliance, and organizational policies.
• Ability to follow complex instructions and adapt to changing processes.

Competencies: 

• Ethics & Confidentiality: Maintain integrity and protect PHI per HIPAA and policies. 
• Customer Service: Respond promptly, courteously, and professionally; manage difficult situations calmly. 
• Teamwork & Organizational Support: Follow policies, collaborate with staff, and support diversity and organizational goals. 
• Professionalism & Reliability: Communicate tactfully, accept responsibility, meet commitments, and adapt to change. 
• Quality & Improvement: Ensure accuracy, monitor performance, and suggest/process improvements.

Physical Demands 

• Regularly required to talk and hear.
• Frequently sit, stand, walk, use hands and fingers, and reach with hands/arms.
• Occasionally stoop or kneel.
• Close vision and the ability to adjust focus are required.
• Occasionally lift/move up to 10 pounds.
• Reasonable accommodations available as needed.

Work Environment 

• Office-based setting with generally moderate noise levels.
• Typical exposure to routine office equipment and computer workstations.

Compensation: Hourly Pay Range: The pay for this position is determined by the collective bargaining agreement (CBA) with National Organization of Legal Services Workers (NOLSW). The 2025 hourly rate for the Technician, Health Information Management position ranges from $19.19 to $30.25 per hour, depending on seniority and other factors as outlined in the CBA. Overtime Compensation: Overtime is compensated at 1.5 times the regular hourly rate for any hours worked beyond 40 hours in a week. 

How to Apply: Interested candidates are encouraged to visit the Tapestry 360 Health website to explore career opportunities and submit an application. Please apply online at www.tapestry360health.org/careers.