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Day Services Manager bei Eggleston Services

Eggleston Services · Norfolk, Vereinigte Staaten Von Amerika · Onsite

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Day Services Manager - Norfolk, VA - Enjoy a rewarding and challenging position with a nonprofit organization that has been helping educate, train, and provide employment opportunities for individuals with disabilities since 1955. We are currently seeking applicants for a full-time Day Service Manager who will be responsible for managing day services at an assigned location, which involves supervising staff, managing a budget, and ensuring program compliance with regulatory requirements. Monitors customer satisfaction.


ESSENTIAL DUTIES/RESPONSIBILITIES: 

The following duties and responsibilities represent the essential functions of this job that an individual must be able to perform with or without a reasonable accommodation: 

  • Coordinates, develops, and oversees program activities in accordance with applicable state licensure regulations, services board guidelines, and Eggleston's policies and procedures
  • Conducts quality assurance reviews to ensure program compliance with Eggleston requirements as well as regulatory requirements of contractual agreements, DMAS, Licensure, CARF, etc.
  • Provides daily instruction and supervision to assigned personnel to include training staff, monitoring performance, conducting performance evaluations, work allocation, problem resolution, and recommendations for hiring and firing
  • Collaborates with other service providers, and family or significant others to ensure satisfaction with services and to resolve any programmatic or associate issues
  • Compiles program information for monthly and quarterly reports
  • Works collaboratively with HR and the Rehabilitation Support Unit to facilitate program admissions and discharges
  • Works to achieve the financial goals of the Unit by managing the budget and tracking financial performance
  • Coordinates scheduled maintenance, repairs, and modifications of assigned program spaces and vehicles with the Facilities Unit
  • Ensures WAMs approvals are submitted in a timely manner
  • Instructs staff in protocols such as fire drills to ensure safety and follows reporting procedures for critical incidents and staff injuries in a timely manner
  • Implements an approved behavior treatment program, including supportive counseling
  • Assists with chart reviews and provides training in documentation requirements for other Direct Support Professionals
  • Provides direct support to individuals as needed
  • Attends all required meetings and required trainings

Note: Duties and responsibilities are not all-inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where applicable. 


QUALIFICATIONS, EDUCATION, & EXPERIENCE: 

The following qualifications represent the training, education, certifications, licensures, and/or work experience required to perform the essential duties and responsibilities successfully: 

  • Degree in Human Services or related field, or any combination of equivalent education and experience

  • Supervisory experience preferred

  • Minimum one year of experience providing services to individuals with developmental disabilities

  • Basic knowledge of industry standards of providing care and training to individuals regarding life and social skills, and behavior modification techniques, such as positive reinforcement, intermittent reinforcement, etc.

  • Demonstration of sound judgement that will ensure the safety of others when assessing situations that could result in undesirable consequences and the ability to resolve them quickly while handling a variety of temperaments.

  • Excellent oral and written communication skills, with the ability to gather and analyze data for reports

  • Capable of establishing and maintaining effective working relationships with staff, families, referral sources, and members of the community

  • Ability to organize, manage, and prioritize multiple tasks and quickly adapt to changes in job routines

  • Effective use of technology and information systems, including, but not limited to, Microsoft 365

 

PHYSICAL DEMANDS & WORK ENVIRONMENT:  

Physical demands: Performing the duties of this job requires near visual acuity, the ability to hear, understand, and distinguish speech and/or other sounds, and gross manipulation. Additionally, the employee: 

  • Must be free of tuberculosis in a communicable form
  • Must be able to lift and/or move up to 30 pounds
  • Must be able to sit or stand for prolonged periods of time
  • Must be able to provide direct support services for individuals with physical and/or intellectual disabilities which may involve crouching, stooping, or reaching at/below shoulder level and overhead 

Work environment: While performing the duties of this job, the employee may be in an office or indoor setting, or externally in community settings. Indoor environmental conditions will vary according to the weather conditions prevalent at the time, and exposure to inclement weather and extreme temperature variations can be expected when in community settings. The noise level in the work environment will vary. While working with individuals with mental/physical disabilities, exposure to physical risks from behaviorally challenged individuals and contact exposure to human pathogens and/or biohazards is possible 



Interested applicants should visit www.egglestonservices.org, select Careers/Current Opening/the position you are interested in/Click the “Apply” button. Proof of an acceptable driving record must accompany the application to be considered.



ACKNOWLEDGMENT: Applicants are subject to a pre-employment criminal background investigation and drug screening. Eggleston is an Equal Opportunity Employer and employs all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees are expected to adhere to all corporate policies. I have read and understand this explanation and job description.


Monday through Friday, 8 AM to 4 PM.
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