IT Helpdesk Technician bei XiFin

Are you interested in harnessing technology and AI to transform healthcare? 

At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care. 

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference. 

About the Role 

At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration. 

Who are we looking for?  

The Help Desk Technician is responsible for supporting end users and back-end systems. This position requires excellent communication and interpersonal skills, as well as the ability to resolve problems. This position will be visible throughout the organization as one of the point-of-contacts for technical support and should have the ability and desire to have a positive impact on the IT department and organization.  

You may be hired as a Help Desk Technician or Sr. Help Desk Technician based on your depth of skill and breadth of experience.  

This position will be located at our offices in San Diego, CA to Westlake, CA.  

How you will make an impact: 

In this role, you’ll: 

• Perform hardware and software installation, configuration, and maintenance. 
• Provide desktop OS and application support primarily on the Microsoft platform (active directory and Intune). 
• Upgrade and troubleshoot various workstation and laptop hardware. 
• IT support ticket systems, asset tracking, and software compliance  
• Email, smartphone and printer support. 
• Perform VPN client configuration and support. 
• Troubleshoot wired and wireless network issues including minor cable termination. 
• Provide basic phone system end user support. 
• Member of on-call support rotation as needed. 
• Other duties may be assigned.

What you will bring to the team:

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you: 

• Empathetic communicator — Listens actively, translates technical language for non-technical users, and builds trust with colleagues at all levels.
• Calm under pressure — Maintains composure when multiple tickets or urgent issues come in, methodically prioritizes, and doesn’t let stress derail quality.
• Relentless ownership / accountability — Takes personal responsibility for seeing issues through to resolution, follows up proactively, and doesn’t drop the ball.
• Curious, growth-oriented mindset — Eager to learn new technologies or systems, experiment with better support processes, and continuously improve skills rather than being content with status quo.

Skills and experience you have: 

You don’t need to check every box. We will consider a combination of education and experience, including: 

Education & Experience 

• A+ or Microsoft desktop certification or 2+ years relevant work experience in the IT field. 
• Endpoint Imaging, deployment, and management experience (Intune) 
• Experience with operating and troubleshooting Microsoft Entra (active directory)  

• Experience troubleshooting and administering Microsoft Office365  
• Able to effectively communicate to employees in all levels of the organization. 
• Able to efficiently prioritize support incidents and respond promptly, competently, and patiently. 
• Ability to multitask and function in a fast paced, high energy environment 
• Strong technical ability and troubleshooting skills. 
• Windows 10 and 11 experience. 
• Able to regularly lift up to 50 pounds. 

Why XiFin? 

We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer: 

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency 

At XiFin, we believe in pay transparency and fairness. The expected hourly salary range for this role is $24.00 to $30.00, based on your experience, skills, and geographic location. 

Depending on your qualifications, you may be considered for either an Technician or Sr. Technician title. Final compensation will be determined during the selection process and may vary accordingly.