Loan Default Single Point of Contact - Bilingual Required bei Ornl Federal Credit Union

Please note this is a hybrid remote position and will require the selected candidate to work on site at our Northshore office (2077 Town Center Blvd Knoxville, TN 37922) 1-2 days per week.

The deadline to apply for this opportunity is October 12, 2025.

Role: The Loan Default Single Point of Contact - Bilingual is responsible for coordinating Loss Mitigation and Default activities including Foreclosure and Bankruptcy.  This position will review the loss mitigation workout options for Default Members including Payment Deferrals, Modification, and Liquidation options. Additionally, they will coordinate Foreclosure and Bankruptcy processes with attorneys and other departments within the Firm as necessary during the Loss Mitigation process and will ensure that actions are properly documented and recorded while maintaining and adhering to the Loss Mitigation timeline. 

Essential Functions & Responsibilities:

• Maintains an assigned portfolio of loans that are in a default or loss mitigation workout status up to and including Bankruptcy and Foreclosure to ensure that the loans are properly and timely processed. Ensures adherence to client, state, and federal requirements.
• Properly documents the case management system with progress and/or current status of files. Pinpoints files that are not moving forward fast enough and accurately communicates what is needed in order to proceed. Enters and verifies that the correct data is in the case management system.
• Handles incoming calls and outgoing calls from borrowers in default. Converses with members by phone and backs-up the mortgage servicing coordinators in the event of heavy call volume. Explains to members the status of their loss mitigation application and terms of their workout.
• Accurately drafts all documents for attorney review, i.e. debt affidavits, payoffs, and reinstatement quotes.
• Responsible for special projects and reporting required by clients. Calendars regular follow-up requests for outstanding items.
• Orders and Reviews accounts that require a Broker Price Opinion (BPO) submission.
• Maintains understanding of current and future updates related to Private and GSE guidelines.
• Performs other duties as assigned.

Experience: Five or more years of mortgage and/or financial services experience required. Three or more years of mortgage servicing investor reporting to include GSE, required.

Education: Associate's degree in business administration, Finance, Accounting, or an equivalent combination of education, training, work-related experience and/or military experience, required. Maintain licensing with Nationwide Mortgage Licensing System (NMLS). 

Bilingual required. Must be able to read, write, and speak additional, position specific language fluently, and translate for members as needed. 

Other skills required: 

• Working knowledge of Default and Loss Mitigation law and terminology.    
• Excellent professional communication skills. Position requires interaction with all interoffice personnel, managers and attorneys as well as the clients and outside vendors.    
• Proficient with MS Outlook, MS Excel and MS Word    
• Well organized, effective time management, prioritize and allocate workload for optimum efficiency.    
• Strong verbal and written communication skills with attention to detail.    
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.    
• Strong work and business ethics; Self-motivated and able to work independently and as a Team Player.    
• Effective problem solving skills    
• Maintain required Nationwide Mortgage Licensing System (NMLS) licensing credentials.    
• Working knowledge of client systems including Black Knight/LPS