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Front Office Supervisor bei undefined

undefined · Williams, Vereinigte Staaten Von Amerika · Onsite

$39,520.00  -  $43,680.00

Microsoft Office

Microsoft Excel

Jetzt bewerben


POSITION – FRONT DESK SUPERVISOR

RATE OF PAY - $19.00 - $21.00 

EMPLOYEE CATEGORY - FULL TIME

 

ABOUT OUR ROLE

The Front Desk Supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel

ABOUT OUR VALUES

We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes

ESSENTIAL FUNCTIONS

  • Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests. 
  • Supervise and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions. 
  • Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments. 
  • Resolve guest complaints and issues in a timely and professional manner. 
  • Collaborate with other hotel departments to ensure a seamless guest experience.

QUALIFICATIONS

Minimum Qualifications

  • 2+ years of experience in a front office or hotel supervisory role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities with proven team supervision experience
  • Proficiency in Microsoft Office and basic computer skills
  • Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

  • Previous experience in customer service or hospitality
  • Familiarity with hotel reservation systems
  • Experience in a luxury hotel or resort setting
  • Fluency in a second language, preferably Spanish
  • Certification in hotel management or a related field

Core Competencies

  • Professionalism, integrity, and the ability to follow instructions with thorough follow-up
  • Ability to understand and convey both oral and written communications clearly
  • Strong attention to detail, sound reasoning, and effective multitasking/prioritization skills

PHYSICAL REQUIREMENTS

  • Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
  • Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
  • Must be able to assist guests with luggage and set up event rooms.

ABOUT OUR

BENEFITS

 

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Yes

-

-

Dental (with company contribution)

Yes

-

-

Vision (with company contribution)

Yes

-

-

401(k) (with company match)

Yes

Yes

-

Paid Time Off

Yes

Yes

-

Sick Time

Yes

Yes

 

Employee Dining Discounts

Yes

Yes

Yes

Employee Marketplace Discounts

Yes

Yes

Yes


SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

 

 

Jetzt bewerben

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