- Professional
Work Location: Remote
Job Type: Full-time
Business Analyst who must have proficiency in Salesforce administration, communicating, both in written and verbal forms, as well as strong organizational and troubleshooting skills. Strong customer service skills are a must. The objective is to provide tactical support to end-client in the successful transformation of legacy systems into the new Salesforce platform.
Minimum Requirements:
- Bachelor’s degree in business, information technology, human resources, general studies.
- Experience: 4 years’ in training / recruiting with degree, 8 years without a degree.
- Experience in Recruiting, Training, Project Management, and Business Process Improvement. 1+ years Salesforce Administration and/or Support experience, and/or
- Certifications: Salesforce, Project Management Professional (PMP), CompTIA Security Plus, not required, but desired.
- Secret Clearance required.
Duties include:
- Provide tactical support to field client users related to transformation of legacy systems onto a new Salesforce platform.
- Support defining data needs and assist design of plans to achieve those data needs.
- Support those engaged in reporting, data query, and analysis, by coordinating data information, and business planning/operations to help prospecting decision making.
- Support performance metric reporting, dashboard development, and administrative support to end users in the proper operation/use and modification of metric deliverables.
- Support system users in utilizing the application for data analysis of business information including historical, current, and predictive views of operations.
- Support training and assistance, support dashboard usage and development, help with historical and predictive view.
- Ensure system end users are identified and trained to understand the capabilities of the systems and the various gaps that may exist,
- Troubleshoot and respond to system end-user issues, bridging the gap between operations and system development entities, identifying common issues and developing resolutions,
- Assist System Analyst by providing analysis that supports evaluation of proposed configuration changes.
- Provide feedback to customer management and share CRM best practices, standardization, manpower analysis, and refining the requirements.
- Support planning, inform development, and support roll-out of Salesforce new features through analysis of reports, views, activity logs, and other Salesforce capabilities.
- Travel, if deemed necessary, to conduct training and support to field locations.
- Maintain a list of tasks underway for transparency, tracking, status, and history; and
- Support the entire software developmental life cycle to include analyzing the hardware and software while keeping lines of communication open with stakeholders.
Salary range: Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Pay Transparency Range: $65K-$75K.
Tech7 Benefits Package Highlights:
- 401k with company contribution
- Annual Bonus 3%
- Up to $5,000, per year for education reimbursement
- 11 paid holidays
- 4 Weeks PTO
- Full Medical for employee and dependents
- Competitive salary
We are an 8(a), Service-connected, Disabled Veteran Owned Small Business (SDVOSB) business. Visit us at www.tech7.us.
TECH7 is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
