Night Shift Supervisor bei Alamance County Government, NC

About the Department

The Shift Supervisor performs as a supervisor on an assigned shift in the 911 Communications Center under the direct supervision of the Operations Manager. Works as a Senior Telecommunicator and is responsible for supervision of the shift. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to citizens and emergency services requests. Work may be done separately or in conjunction with other Shift Supervisors and Telecommunicators. The Shift Supervisor position requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24-hour facility.

Position Duties

• Ensures appropriate staffing for on-the-floor operations and maintaining online calendars
• Assists with employee timecards by approving timecards and notifying personnel of any corrections that need to be made.
• Serves as first point of contact for shift callouts and personnel issues.
• Receives and approves/disapproves time off requests and shift trades.
• Completes yearly evaluations on the Telecommunicators assigned to their designated shifts.
• Receives and responds to emergency and non-emergency calls from the public, emergency personnel, and other agencies via telephone, radio systems and computer-aided dispatch (CAD) systems;
• Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies;
• Monitors and coordinates unit activity and assignments via radio frequencies.
• Maintains status and locations of public safety personnel.
• Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment.
• Creates and maintains automated or manual logs of central communications activity;
• Accesses and enters sensitive data in local/state/national databases;
• Enters and maintains files for persons or property pending apprehension/recovery;
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
• Keeps informed of departmental regulations, policies and procedures.
• Oversees Telecommunicators on assigned shifts
• Performs all other duties and requested and needed.

Minimum Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions. 
• Accuracy - Ability to perform work accurately and thoroughly. 
• Analytical – Ability to analyze statistical data, keep accurate records and complete reports.
• Confidentiality – Ability to distinguish confidential information and maintain the sensitive nature of the information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration, Ability to concentrate on tasks through many distractions.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Independent Discretion – Ability to exercise discretion and independent judgment when needed to ensure successful
• department functioning.
• Judgment – Ability to use good judgement and discretion as it relates to interpreting policies and procedures.
• Multitasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.   
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Other Qualifications

Education & Experience:  High School Diploma or G.E.D. required with an associate degree or further education preferred. Seeking at least five years’ experience working as a Lead Telecommunicator or equivalent combination of education and experience.  Proficient and thorough knowledge of federal and state regulations governing transmission by radio and teletype; thorough knowledge of the policies and procedures pertaining to the communications system; through knowledge of CAD and DCI. Candidate must have superior knowledge of emergency services' terminology and procedures, knowledge of Alamance County geography and surrounding areas and the ability to think clearly and act quickly in emergency situations. 

Computer Skills:  Must have a basic to intermediate functional knowledge of computers.  Will be required to complete a computer-based exam and score at an acceptable level.

License/Credentials: Possession of a NC valid driver’s license. Must maintain and possess Sheriff Standard’s Certification, EMD. EFD, EPD, DCI, CPR. 

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) 

12 lbs. or less      O

13-25 lbs.        O

26-40 lbs.    O

41-100 lbs.      O

• Vision (Near, Distance, Peripheral)

Office Environment – Low-light conditions, discerning distinct colors used by a computer aided dispatch system.