Implementation Specialist bei Propio

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

The Implementation Specialist will have ownership and accountability for new client accounts in healthcare, education, and government verticals.  This position will support the Sr. Implementation Manager as a key point of contact and project manager during the implementation phase, responsible for coordinating cross-functional collaboration with business development, operations, and product development, ensuring their successful implementation, retention, and growth. This associate will leverage communication, analytical, technical, and problem-solving skills to help support the ongoing success of Propio service lines.

• Project Support & Coordination: Assist with developing and managing project plans for client onboarding and implementation, including scheduling tasks, tracking progress, and helping identify potential issues or delays.
• Client Onboarding Support: Support new client transitions by gathering information about their needs and goals, data collection and entry, and helping to ensure services are aligned accordingly.
• Training Assistance: Help create training materials and support the delivery of training sessions to ensure clients and internal teams understand new tools and processes.
• Change Management Support: Work with senior team members and clients to support change management activities, including user communications and documentation to help with adoption.
• Solution Research & Recommendation: Gather and analyze information during client discovery to assist in recommending solutions that fit their language access and integration needs.
• Go Live Coordination: Support planning and coordination of logistics for onsite training, including schedulers and end users.
• Process Improvement Support: Help identify areas where internal processes can be improved and assist in documenting recommendations or process changes.
• Industry Awareness: Stay informed about trends and best practices in language services and technology to help support innovative and effective solutions.
• Cross-Functional Collaboration: Work closely with internal teams (such as Sales, Client Success, and Product) to support the implementation of client solutions.
• Client Management and Support: Assist with level 1 support for new and existing clients, escalating to dedicated support team members as needed.
• Value Enablement: Support the delivery of services and integrations that meet client needs and help ensure they start seeing value from their solutions quickly.

Requirements

Qualifications:

• Bachelor’s degree or 3 years of equivalent work experience required
• Minimum 2+ years’ experience in application Implementation
• Ability to proactively solve problems and find solutions 
• Experience working in a client facing role with clients of varying sizes and industries
• Experience serving as primary technical contact/expert during implementations
• Intermediate level experience in Microsoft Excel and Microsoft Office products
• Excellent written and verbal communication skills
• Preferred healthcare experience in language access or patient experience

Travel Requirements: 

• Travel up to 25%

Physical Requirements: 

• Ability to lift up objects weighting up to 20 lbs.