Branch Manager II- Skowhegan Branch bei Skowhegan Savings Bank

Description

Skowhegan Savings Bank seeks an individual to join our Main Office team as a Branch Manager- II. This is a full-time position, located onsite at our Main Office in Skowhegan. 

Position Summary:

The Branch Manager II (BMII) is responsible for the efficient and effective operation of a high-performing, high-asset branch. This role blends team leadership, strategic thinking, and financial insight to drive branch profitability, operational efficiency, and growth. The BMII builds strong customer relationships to support retention and attract new business, ensures compliance with company policies, and leads a larger, more complex team with a focus on coaching and development. Beyond daily operations, the BMII contributes to business growth, works across departments, and engages with the local community. This role is accountable for financial performance, customer experience, and alignment with company goals, while maintaining strong product knowledge and setting clear branch-level goals.

Duties and Responsibilities:

Branch Operations

• Oversee daily branch operations, ensuring timely and accurate task completion through delegation and cross-training.
• Ensures all branch transactions are balanced at the close of each day, oversees individual accountability for the handling of cash and assists in resolving balancing problems.
• Maintain operational efficiencies across all functions including compliance, security, and audit readiness. 
• Maintain current knowledge of products, services, compliance standards, and fraud prevention.
• Collaborate with regional branch manager and retail leadership on regional initiatives and strategic planning.
• Oversee overall financial performance of the branch, ensuring alignment with budgetary goals and profitability targets. 
• Prepares reports which apprise management of the status of branch activities.
• Foster a customer-focused sales environment that delivers comprehensive financial solutions for individuals and businesses
• Monitor financial trends and performance metrics to support branch deposit growth in deposits and achievement of sales objectives, and individual sales goals.
• Originate and service consumer loans within prescribed lending authority.
• Ensures sufficient coin and currency level are maintained in compliance with bank policies and established cash limits.
• Manage risk proactively, ensuring adherence to regulatory and internal policies.

Team Alignment and Development

• Supervises and support all aspects of team performance, including coaching, performance evaluations and feedback, disciplinary actions, recruiting and salary adjustments.
• Develop leadership capabilities and foster continuous growth through mentoring, talent development and one-on-one feedback sessions.  
• Promote a positive and resilient team culture, maintaining composure in high-pressure situations.  
• Facilitate transparent communication through daily planning and monthly team meetings to align on goals and expectations.

Customer Relations

• Deliver and coach to superior customer experiences, ensuring a clean, organized, and welcoming environment and facility.
• Promptly and effectively handle customer escalations and complex transactions. Ensures customer’s requests and questions are promptly resolved.
• Adheres to and holds staff accountable to all established bank and retail service level expectations.
• Troubleshoot and resolves internal and external inquiries.
• Represent the bank in the community by actively participating in local events, civic organizations, and volunteer opportunities. 
• Build and maintain relationships with community stakeholders, including nonprofits, schools, small businesses and local leaders
• Identify and pursue opportunities for community outreach and marketing to enhance visibility and reputation.
• Assume additional responsibilities as assigned to support branch and organizational goals.

Requirements

Education and Experience:

• Associate’s degree in a relevant field of study or
• 5 plus years of experience and/or training; preferred emphasis in Business, Banking, Sales or other related area.

Skills and Abilities:

• Strong leadership and coaching capabilities.
• Proven ability to manage financial performance and drive strategic growth.
• Demonstrated knowledge of branch operations, sales and customer service.
• Excellent interpersonal, communication, and relationship-building skills.
• Deep understanding of banking products, services, and regulatory requirements.
• Analytical mindset with attention to detail and problem-solving skills.
• Proficiency in banking systems and Microsoft Office Suite.
• Exceptional time management skills with the ability to handle multiple projects and meet deadlines.

Working Conditions:

• General office environment 
• Physical surroundings are generally pleasant and comfortable 
• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.