General Manager bei Trademark Property Company

Description

About Trademark Property Company and The Shops of Saddle Creek

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. Since its founding in 1992, the company has been dedicated to transforming communities by creating vibrant, community-focused spaces.

The General Manager will be a key part of our team at The Shops of Saddle Creek, a premier open-air lifestyle center in Germantown, Tennessee. Strategically located to serve the communities of Germantown, Collierville, and East Memphis, the center is a popular destination for both residents and visitors. The Shops of Saddle Creek is known for its curated selection of high-end national retailers and unique local boutiques, diverse dining options, and inviting atmosphere, making it a vital hub for upscale shopping and entertainment in the region.

Job Overview 

The General Manager is challenged with protecting and enhancing the owner’s retail real estate asset(s) by identifying center objectives, managing expenses, and generating revenue. They will drive operational success, possess leadership qualities and be a key contributor to total asset value.

Candidate should be enthusiastic and have a high energy level. They should thrive in a dynamic work environment and be able to direct a wide group of direct reports in varying disciplines with varying degrees of experience.  

Job Type

This is a regular, full-time, in-person role.

Key Responsibilities 

• Financial Performance & NOI Results – Drive Net Operating Income (NOI) through expense management, local leasing (short-term tenants, pop-ups, partnerships), alternative revenue (storage, media, etc.), and net profit programs (e.g., parking services, EV charging, etc…).
• Budgeting, Forecasting, and Management of Financials – Lead the development and execution of monthly financial reporting, annual property operating budgets, capital planning, and forecasting processes in coordination with corporate teams.
• Lease Compliance & Retailer Relations – Enforce lease provisions, ensure retailers comply with all lease terms, and proactively respond to tenant issues while building strong relationships within the tenant community.
• Strategic Planning & Budgeting – Develop and implement a Strategic Business Plan aligned with ownership’s goals, create and manage the property budget, and oversee financial forecasting, tax obligations, and reporting.
• Leasing & Merchandising Strategy – Develop strong relationships with leasing teams, participate in property merchandising strategies, and review lease drafts for property implications. Retain occupancy. 
• Capital Improvements & Maintenance Oversight – Collaborate with construction and design teams to identify capital improvement projects, manage the local capital budget, and implement maintenance programs to ensure a top-tier retail environment.
• Community & Stakeholder Engagement – Enhance the shopping center’s role as a community leader by building partnerships and engaging with local organizations to strengthen market presence.
• Operations & Vendor Management – Maximize efficiency of contracted services, oversee bid processes, and maintain ethical, professional vendor relationships to ensure superior operational standards.
• Security & Safety – Work with security service providers to implement a customized safety and security program, ensuring a safe and welcoming shopping environment.
• Marketing & Consumer Engagement – Support marketing initiatives that drive foot traffic, enhance retailer sales, and utilize technology, social media, and data analytics to optimize customer experience.
• Team Leadership & Development – Build and mentor a highly skilled onsite team, identify necessary training tools, and ensure optimal performance across all roles.
• Legal & Compliance Coordination – Liaise with legal teams on tenant disputes, lease conflicts, and local litigation while ensuring compliance with property management agreements, REAs, COREAs, and governing documents.
• Other duties/responsibilities as assigned.
  
   

Requirements

• Bachelor’s degree or equivalent.
• 5+ years of experience in retail real estate management/property management/hospitality/retail. 
• Demonstrated knowledge of the shopping center industry. 
• Strong oral and written communication skills and interpersonal skills.
• Ability to read and interpret complex documents.
• Proficiency in Microsoft Office Suite, with emphasis on Word and Excel.
• Ability to adapt to a changing work environment.
• Flexibility to work nights, weekends and holidays. 

Core Competencies

• Results Driven Self-Starter
• Leadership/People management
• Tenant and Stakeholder Relations
• Business and Financial Acumen 
• Strategic Thinking and Problem-Solving

Compensation & Benefits

We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.

• Medical, Dental, & Vision: Coverage through United Healthcare
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.