We’re seeking a dynamic Multi-Site Retail Store Manager to lead up to three of our London boutiques, including our flagship at Westfield White City — the heart of our Maison. This is an opportunity to shape the future of our retail presence: driving growth, crafting exceptional client journeys, and inspiring teams to deliver excellence every day. You’ll blend commercial strategy with creative leadership — translating insight into action, data into results, and spaces into destinations. With a keen eye for opportunity and a passion for meaningful retail, you’ll know exactly which levers to pull to unlock performance across sales, service, and experience. Collaborating closely with Marketing, Education, and cross-functional partners, you’ll bring our brand vision to life in every touchpoint — transforming boutiques into immersive spaces where authenticity, expertise and storytelling meet measurable impact.
Contract Type: Permanent Weekly Hours: 37.5 We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
What Will You Do?
Commercial Leadership
Own and deliver sales and KPI targets across all assigned boutiques.
Analyse performance data to identify opportunities, implement action plans, and drive sustained growth.
Leverage insights into traffic, conversion, and average spend to optimise results and client engagement.
Partner with Marketing and Retail Operations to deliver localized activations that drive awareness and acquisition.
Manage budgets and resources with commercial discipline to maximise efficiency and impact.
Provide regular performance reporting with actionable insights and growth strategies.
Client Experience & Brand Expression
Champion our brand culture and behaviours rooted in authentic connection, sensory storytelling, and exceptional customer experience.
Ensure each boutique delivers a seamless, elevated experience that reflects the brand’s authenticity and aesthetic.
Oversee the execution of bespoke events, client activations, and in-boutique experiences that deepen brand engagement.
Embed a culture of clienteling and CRM excellence to nurture loyalty and lifetime value.
Maintain a consistent brand environment — welcoming, and reflective of the brand’s identity.
Team Leadership & Development
Lead, inspire, and develop key talent and teams across multiple locations.
Recruit exceptional talent who embody the brand’s values and service ethos.
Coach teams through regular feedback, goal-setting, and hands-on mentoring on the shop floor.
Partner with Education to deliver tailored training on product craft, service rituals, and storytelling.
Foster a culture of curiosity, creativity, and accountability across all boutiques.
Education & Events
Collaborate with the Education and Marketing teams to lead product launches, customer and influencer events, and experiential activations.
Deliver compelling in-store workshops and coaching to elevate product expertise.
Execute local event strategies that align with brand campaigns and deliver measurable commercial outcomes.
Gather insights and event feedback to inform future strategies and continuous improvement.
Operations & Visual Standards
Oversee daily operations, ensuring compliance, efficiency, and consistency across all boutiques.
Maintain accurate inventory control, stock integrity, and replenishment processes.
Uphold visual merchandising standards that reflect brand storytelling and seasonality.
Ensure operational excellence across cash management, scheduling, reporting, and store upkeep.
Partner with Retail Operations to manage POS materials and collateral in line with sustainability goals.
The Perfect Candidate:
The Perfect Candidate
A strategic leader who combines commercial focus with creative vision.
A passionate storyteller who values connection, craft, and culture.
A data-driven decision-maker with strong retail intuition.
A team builder who inspires trust, performance, and pride.
A brand ambassador who embodies our brand values and ethos.
Skills & Experience
3–5 years of multi-site or senior boutique management experience within premium or modern luxury retail (beauty, lifestyle, or design-led brands preferred).
Proven track record of delivering sales growth and operational excellence across multiple locations.
Strong leadership and coaching skills with experience developing high-performing teams.
Commercially astute with deep understanding of KPIs and retail performance levers.
Excellent communication, planning, and organisational abilities.
Passion for design, sensorial experiences, and purpose-driven retail.
Flexible and adaptable, with the ability to travel between locations as needed.
What We Offer You!*
Competitive salary with performance-based bonus
Comprehensive benefits and subsides wellness programs - Including, holiday allowance above statutory, enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
Subsidised health & wellbeing plan
Generous product allocation and discount
Ongoing training in brand philosophy, leadership, and client experience
Contribution Pension Scheme
Company benefits platform
Cycle to work scheme through Reward Gateway
Travel Loan through our Reward Gateway
Volunteering Days, Half day leave for Birthday, One day’s holiday for Newlyweds
Long service awards
A supportive culture that celebrates authenticity, creativity, and excellence
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