Field Service Manager- Electronic Security bei ECAM

Join ECAM as a Service Manager and Lead a Team in Cutting-Edge Surveillance Technology in the Security Industry!

ECAM is seeking a Service Manager to lead our dynamic team of Supervisors, Coordinators, Field Service Technicians (low voltage), and Subcontractor partners. In this role, you’ll ensure exceptional customer service, operational excellence, and technical expertise in low-voltage surveillance and security systems. Your leadership will drive KPI performance, reduce system downtime, and set the standard for customer satisfaction across the region. Security industry experience required*

You’ll partner with cross-functional teams, oversee service delivery, and foster a culture of continuous improvement while supporting the growth and development of your team.

What’s in it for You

• Competitive Pay: $83k – $106k annually
• Work Site Location: Hanover, MD
• Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require working long hours and on weekends.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at ECAM

• Lead and mentor a regional service team to deliver maintenance and repair of security systems
• Develop and manage subcontractor partnerships to support surge capacity and geographic coverage
• Collaborate with dispatch, remote services, installation, customer success, and sales teams to ensure seamless service delivery.
• Monitor service ticket backlog, drive process compliance, and ensure KPI achievement (MTTR, backlog reduction, system uptime)
• Manage customer escalations, audits, and preventative maintenance programs
• Oversee on-call schedules to support weekend and holiday field service needs
• Ensure vehicles, equipment, and inventory are properly maintained and service-ready
• Champion a first-time fix culture through root cause analysis and quality assurance initiatives
• Support National Accounts leadership with reporting, updates, and SLA performance
• Lead/participate in continuous improvement initiatives across the department

• Authorization to work in the U.S.
• Bachelor’s Degree or 7–10+ years managing technicians/service teams (security industry preferred)
• Strong technical expertise in CCTV (analog & IP), access control, intrusion alarms, and intercom systems in the security industry.
• Solid networking implementation/troubleshooting experience
• Experience managing full-time technicians and subcontractor networks
• Proficiency in service management platforms and business software (Microsoft Office Suite, Salesforce, Smartsheet, Excel)
• Strong leadership, problem-solving, and conflict-resolution skills
• Experience overseeing the installation, maintenance, troubleshooting of CCTV installations.

ECAM: Safeguarding Sites with Innovation

ECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.

It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.