Learning & Development Specialist (Mumbai, IN, 400059) bei International SOS

About Aspire lifestyles

Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white label loyalty programs for leading brands as their marketing preposition which enables new customer acquisitions, retention and loyalty of their customers.This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto &  Insurance companies along with retention and growth of the current business through relationship & key account management.

Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank,Bandhan Bank, Club Mahindra etc. 

Key responsibilities

Act as the subject matter expert and design, develop, and deliver innovative “Aspire Lifestyles flavored” training methodology, standards and curriculum.

 Be responsible for all new staff training as well as ongoing development through creative learning for existing staff, thereby enhancing the quality of service to Aspire Lifestyles clients and customers.

 Be responsible for the development of a curriculum and establishes a clear accessible service offering via established standards and content to enhance the quality of service to Aspire

Lifestyles clients and customers.
 Be a custodian of our brand and our values, creating a culture where people are motivated to learn, spotlighting and celebrating learning success.

Key Client Segments:
 Banks: Private Banking, Wealth Management, Credit Card Issuing Banks
 Credit Card and Insurance Organizations
 Telecommunications, Automotive, Airline, Hospitality, Premium Retail, etc.

RESPONSIBILITES (Aligned to the 7 operating pillars of L&D)
1. Establish
 Through strong knowledge of the business, drives Aspire Lifestyles corporate and business objectives
 Understands Audits and Compliance needs for refresher standards (PCI DSS, ISO, etc.)
 Develops an understanding of needs and establishes a plan. Thinking/ investigating impact (Level 4 KPI’s) at all times.
2. Innovate
 Leads and participates in “Creative” workshops with multiple stakeholders, incorporating best practice experience, external research, and thinking to achieve optimal results
 Keeps the user, Operations, and a “Client First” focus in mind when initiating development interactions with Aspire Lifestyle team members. . Utilizes an established
network of subject matter experts to assist as required.
3. Design Designs and develops development interventions that are blended in their approach, embrace the established “Design & Delivery Principles”, and use Group templates that appeal to multiple generations of learners.
 Creates and maintains a Learning & Development service offering which is customized for Aspire Lifestyles.

4. Implement

 Works with stakeholders to ensure that Educate, Expose & Experience opportunities are included with development interventions and that all development initiatives are ready in time and geared towards meeting user and client requirements.

5. Deliver
 Delivers development interventions and trains the trainers as required utilising available resources, technology, and creative mediums as appropriate.
 Ensures that appropriate assessment and necessary remedial action occurs.
 Maintains accurate development records.
 Ensures own development takes place including participation in the Group Trainer Calibration process in order to operate at full potential for the organization, enabling own career progression.

6. Embed
 Creates the “Stick” factor of learning for Aspire Lifestyle through the development of embedding activities including (but not limited to): providing assessment methods and feedback communications; internal media; coaching, mentoring, calibrations, and skills/knowledge/behavior.
 Creates energy for learning which inspires our Aspire Lifestyles Concierge to live and breathe our brand and values while driving a superb service experience for our clients and our members. .

7. Evaluate
 Processes, calculates, analyses, and acts on results from Level 1-4 KPIs in: evaluating development; spotlighting and celebrating learning success.
 Shares best practices within the organization, understands training needs, and ensures that the outcome matches Level 4 KPI expectations.

Job Requirement

Supports client-specific contractual needs as identified (during contract lifecycle).
 Demonstrates user systems and test/training environments as needed in client presentations and participates in RFP responses to ensure that systems, applications, processes, and procedures are in line with our overall commercial strategy.

As a Learning and Development specialist
 Works within and promote all International SOS’s policies and procedures.
 Carries out any other reasonable duties as requested by the direct or functional manager.
 Works at other locations as and when required.
 Works flexible hours as appropriate to meet the needs of the position.

Key Performance Indicators (KPIs)
 Level 1 – Participant enjoyment (at an appropriate level conducive to learning)
 Level 2 – Participant learning (confidence shift & usefulness of curriculum in current and/or future job role)
 Level 3 – Application of learning by the participant (able to apply learning when performing their current job, in calibrations, and in call reviews)
 Level 4 – Impact on the Business (including customer satisfaction, G&A, ACS or equivalent, industry compliance adherence, employee satisfaction, supported team retention/ promotions).

We take care of our Employees

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development