Application Support Agent - ServiceNow bei Netcompany

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

What does it feel like to be an Application Support Agent in Netcompany?

We are reinforcing the team in charge of the Service Management tools based on ServiceNow as a SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services. (ServiceNow Platform including several applications).

As an Application Support Agent, you will:

• Troubleshoot the current ServiceNow platform solutions in place (mainly ITSM) for Incident, Service Request, Problem, Change, Service Level, Self-service portal and Knowledge management modules.
• Configure, deploy, administer, supervise systems and monitor the solutions.
• Perform ServiceNow software updates & release deployment.
• Perform continuous improvement (monitoring, release testing and deployment…).

What would make you a fit for the role:

• High School or Bachelor's Degree in Information Technology or related field and minimum 1 year of relevant experience.
• Experience with ticketing systems (Service Manager, ServiceNow, etc.)
• Experience handling the ServiceNow platform activities, and mainly on ITSM scope.
• Customer-oriented mindset to focus on support activities for the ServiceNow Platform.
• Proven experience with ITIL processes.
• Fluency in both English and French.

It would also be a plus if you match some of the following:

• Experience with Web services (Xml/Soap/Rest).
• Experience in the context of the IT support at European Commission.
• ITIL and ServiceNow System Administrator Certification (CSA).

Working conditions

• Work shifts of 8 hours covering the time range between 8am and 6pm from Monday to Friday with some flexibility required when overtime is exceptionally needed.
• Covering of the standby service 6pm > 8am + weekends and public or EU holidays – min 1 week/month.
• Office located in the center of Brussels (Possibility of teleworking 2 days in a week).

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/