Project Manager bei Redpath Consulting Group, LLC.
Redpath Consulting Group, LLC. · Minneapolis, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Minneapolis
Salesforce Project Manager
Redpath Consulting Group, LLC.
Location: Minneapolis, MN
Compensation: Based on experience
Redpath Consulting Group, established in 2008, is a Salesforce partner providing cloud solutions and strategies to clients of all sizes. We strive to create long-term relationships with clients by providing unparalleled customer service and technical ability. We provide an open, fast-paced, and tight-knit working environment to our employees.
The Salesforce Project Manager will work with other Salesforce consultants, customers, vendors, and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform. This is a customer-facing role that will have responsibility for managing requirements gathering, project communications, project timeline, scope, quality, and budget to ensure projects are delivered to the statement of work. The Project Manager will also be responsible for participating in resource allocation discussions and identifying resourcing needs relevant to projects. The job may require moderate travel (up to 20%) and is based out of Minnesota.
What We Seek
Radical Ownership.
You take full responsibility for the customer’s success, not just your assigned tasks.
Go beyond completing your checklist; look ahead to identify potential problems, challenges, or opportunities the customer hasn't even seen yet.
Greet ambiguity and challenges with solutions. You initiate next steps, moving a task forward, and you see tasks through to the very end.
Proactive and Intentional Communication.
Excellent service requires you to have constant, high-quality, forward-thinking communication.
Don't wait for the customer to ask for an update. You proactively provide the information they will need next.
Every interaction you have should be thoughtful, clear, complete, and concise.
Advising with Authority.
Strategic advising requires you to move beyond suggestions to offer clear, confident, and actionable recommendations.
You use your deep knowledge and understanding of the customer’s problem to offer decisive insights.
You clearly articulate the rationale, potential impacts, and tradeoffs of different options, then you guide the customer toward the best solution instead of simply presenting a menu of choices.
Value-Driven Excellence.
Focusing on the quality and impact of your work ensures that deliverables translate into true value.
The goal isn't the completion of a checklist but the achievement of the customer’s desired outcome.
You use every opportunity to be meticulous, careful, thoughtful, and timely. This focus on quality in both service and advice consistently meets and exceeds high expectations.
Accountabilities
Customer Relations
- Manage the overall customer relationship, have full command of the customer business model and demonstrate respect and responsiveness to customer needs.
- Engage with customers on additional requirements and business needs and promote additional follow on work.
- Engage with sales to develop and get customer approval for change orders & change requests.
- Build relationships with various business and technology roles at all levels in the organization.
- Communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business.
- Resolve conflicts with customers and project team members including vendors.
Project Success
- Ensure operational success and execution by establishing and managing project governance and communication.
- Leverage a basic understanding of the Salesforce platform in order to recognize issues early on and resolve via resourcing, scope management, or expectations management.
- Ensure high-quality implementations by driving adherence to Redpath implementation methodology.
- Provide overall project leadership, managing project kickoff, ongoing scrum meetings and overall ongoing communication with customer and Redpath team members throughout the duration of the project.
- Work with the project team to obtain and define requirements, request assistance/answers when requirements are not complete.
- Deliver projects successfully within a tight deadline.
- Understand high-level business requirements and be able to communicate those effectively back to the customer from a business standpoint.
- Create visual representations of the project timelines and communicate these effectively to the customer.
Team Focus/Collaboration
- Serve as a liaison between Redpath Sales, Development, and the Customer
- Ensure project success working with 3rd party delivery partners, customer teams, and AppExchange vendors
- Work with stakeholders, customer subject matter experts (SMEs), and/or information technology personnel to ensure project progress, as required.
- Effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization (both Redpath’s organization and customer organizations)
- Conduct project retrospectives and document feedback
Required Qualifications
- Certified Salesforce System Administrator, or ability to obtain within 6 months of hire
- 1+ years of software project delivery experience
- 1+ years of project management experience.
- Experience with software development life cycle.
- Experience managing resource allocation across multiple projects.
- Familiarity with use cases and user stories.
- Proven risk management, issue resolution, and change control proficiency.
- Experience managing Statements of Work (in scope, out of scope, and change management).
- Exposure to the Agile SCRUM development and Waterfall methodologies.
- Ability to work successfully with remote business and technical teams
- Excellent customer service and conflict resolution skills
- Higher Education and/or Nonprofit industry experience
Preferred Qualifications
- Bachelor Degree or equivalent experience
- Certified Salesforce System Administrator, or ability to obtain within 6 months of hire
- 3+ years of software project delivery experience
- 3+ years of project management experience.
- Salesforce project delivery experience
- Consulting organization experience
- Experience working with 3rd party delivery and product partners.
- Experience with business process documentation.
- Client-facing experience in additional capacities such as sales, account management, and customer support.
Redpath is an Equal Opportunity Employer.
US citizens and those authorized to work in the US are encouraged to apply.
