AVP IT Operations-Business Applications bei APG Federal Credit Union

SUMMARY: This position is responsible for high level execution of digital services, application systems analysis and implementation, and data analysis in support of credit union goals. Provides consultative and strategic insight to credit union leaders and collaborates with industry experts to identify problems, analyze information, develop and implement business performance solutions consistent with business strategies. The position provides operational expertise in the areas of business application, core system and support, automation, and product and service research and development. Provides Credit Union staff with fast, accurate, and secure methods to access information, in order that members can be served in a highly efficient and effective manner.

Essential Duties and Responsibilities:

Strategic Planning: Responsible for developing, implementing and communicating long and short-term goals of the Information Technology department it order to support the overall mission of the credit union. Provides critical oversight to the IT change management effort to ensure stability and security of the infrastructure. Ensures that key technology resources are managed to ensure the security and integrity of the APGFCU infrastructure are sustained.  Operationally, ensures access to business applications, core  and works to exploit technologies to their fullest in support of business goals. Remain current with developments in the information systems field and their potential impact on the Credit Union's present and future needs.  

Leadership and Development: Motivate staff toward accomplishing goals, productivity, accuracy and efficiency.  Ensure the mission, core values of the credit union and cooperative principles are put into practice within the Information Technology department.  Demonstrate APGFCU leadership, cultural, and behavioral standards by modeling expectations. Responsible for all areas of talent development for departmental staffing including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; promoting, rewarding and disciplining employees; addressing complaints and resolving concerns.  Consult with Human Resources about all employee relations matters and staffing strategic initiatives.  Develop career paths for the professional development and promotion of employees within the Credit union; ensure smooth transitions during management changes.  Coach and mentor direct reports in preparation for succession planning.  Participate in developing a cohesive department, coordinating activities of assigned areas.

Risk Management:  Performs enterprise business impact analysis and risk assessments on an annual basis.  Remain familiar with operational procedures, software business applications, data systems and departmental information technology requirements to assist in developing continuity plans. Update policies and procedures in relation to assigned product and technology projects. 

 Technology/Equipment/Research:  Ensures teams are equipped with the technology, equipment and resources needed to achieve the strategic goals of the credit union.  Responsible for continuously moving the credit union to more efficient technologies.  Ensure areas of responsibility have in place alternative disaster recovery plans in the event of system failure.  

Budget Management:  Create, monitor, allocate and reconcile annual department budget.  Forecast any anticipated expenditures as needed.

Internal and External Partnerships/Vendor Management:  Develop and maintain excellent relationships with internal and external partners and vendors; addressing, resolving or escalating, as needed.  Participate in interdepartmental credit union meetings to provide support and assistance in resolving day-to-day challenges and be proactive in recommendations for improving efficiencies and partnerships. 

Additional:  Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable). 

Other:  Perform other related duties as assigned or associated with the responsibility.                                                                             

QUALIFICATIONS:

Education: Bachelor’s Degree in computer science or related technical field.  Experience can be credited in lieu of education.  

Experience:  Minimum of seven years’ experience in Business Applications management and IT Operations to include IT and human resources planning, assisting in scheduling major IT projects, corporate initiatives, leading a remote workforce. Three to five years leadership experience.

Knowledge, Skills, and Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of financial institution operations and business technological advances in order to remain competitive.  Requires human relations, public relations, management, analysis and organizational skills.  Must be able to work independently toward general results and collaborate as part of a team.  Required the ability to efficiently handle multiple priorities in a fast-paced environment, with detail and results orientation. 

Communication and Interpersonal Skills:  Requires exceptional oral and written communication skills in order to effectively convey thoughts and concepts to a variety of audiences and recipients; Strong human relations skills, recognizing the unique value, perspective and ideas of each individual in order to create a workplace which values diversity and inclusion.

Reasoning Ability:  Ability to define problems, collect data, establish facts, draw valid conclusions, and take action.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Results:   Ability to develop long term department goals; translate those goals into executable tactical actions; and motivate others to meet or exceed goals.

 Strategic Thinking:  Ability to execute departmental strategic planning and execute according to plan, making course corrections as needed.  

Teamwork and Collaboration:  Ability to lead independently as well as collaborate across functions in order to foster teamwork across the credit union. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is frequently required to sit, stoop, kneel, or crouch.  The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment.  Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation information: Offers are based on experience and education.

$112,361.60 - $140,462.40 annually

APGFCU provides comprehensive benefits such as:  medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities.  If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.