Client Services Specialist bei Dominion Diagnostics LLC

Description

About Dominion Diagnostics

For over 27 years, Dominion Diagnostics has been committed to advancing patient care through trusted diagnostics. We are a premier urine drug testing/toxicology laboratory serving Addiction/ Substance Use Disorder Treatment, MAT + OTP Clinics, and Pain Management settings. Dominion Diagnostics currently has clients and employees in over 30 states across the country and our lab is based in North Kingstown, RI. 

Our employees have spoken via an annual survey! Our company culture is amazing, and our Great Place to Work Certification proves it. We are also a Great Place to Work in Healthcare. Would you like to work for a company where over 92% of employees feel respected, treated fairly, and where we highlight our commitment to diversity, equity, and inclusion? If so, come join our team!

For the 10th year in a row, we have also won Exemplary status for the Worksite Health Award. 

Excellent Benefits:

Our comprehensive benefits package includes medical, dental, and vision coverage; a 401(k) plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits, like Pet Insurance. We have an annual wellness program for all employees and their families.

In addition, an annual bonus may be paid to eligible employees based on organizational and individual performance. Employees and their family members have full access to an Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for services such as emotional support/counseling.

This is a temporary position through the end of April 2025.    This position will report to the Client Services Manager. 

Requirements

Principal Duties and Responsibilities:

• Responds to all inquiries received in the Client Services call center; 
• Provides information and account support to all internal and external parties;
• Responds to all incoming inquiries from clients and Dominion Sales Executives.
• Responsible for handling calls from new and existing customers regarding a variety of requests;
• Utilizes knowledge of Dominion Diagnostics business and products to better serve our customers and support our accounts.

Education and Experience:

A minimum of two years experience in a customer service environment, preferably in a clinical laboratory setting. 

Knowledge, Skills, and Abilities Required:

• Time Management;
• Knowledge and practice of customer service standards and procedures;
• Telephone skills;
• Knowledge of modern office equipment and administrative procedures;
• Computer savvy;
• Problem-solving skills;
• Multitasking;
• Skill in the use of personal computers and related software applications, such as Excel and Microsoft Word;
• Strong verbal and written communication skills;
• Ability to prepare and process administrative paperwork;
• Organizational/planning skills;
• Ability to prioritize duties;
• Ability to maintain confidentiality and professionalism;
• Ability to work efficiently and cooperatively.