Manager, IT - Lands' End Outfitters (Hybrid) bei Lands' End
Lands' End · Dodgeville, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Dodgeville
*This is a hybrid role with three weeks per month onsite (Mon – Thurs). The fourth week is fully remote.
The IT Manager for the LEO (Business to Business) division is critical in ensuring the stability, performance, and continuous improvement of our customer-facing e-commerce platform and enterprise-specific sites. The ideal candidate will bring a strong operational lens, a passion for service excellence, and a collaborative leadership style to support our business clients and internal teams.
Operational Excellence & SLA Management
- Ensure all systems within the LEO platform meet or exceed defined Service Level Agreements (SLAs).
- Monitor system performance and proactively address issues to minimize incidents and downtime.
- Implement and maintain robust controls to ensure system integrity, security, and compliance.
Customer-Facing Platform Support
- Oversee the technical operations of our B2B e-commerce platform, ensuring a seamless and reliable customer experience.
- Support enterprise-specific site functionality tailored to individual client needs.
Team Leadership & Delivery Oversight
- Lead the Applications Delivery Team, including both employees and contractors, to execute the technical roadmap.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Ensure timely and high-quality delivery of application enhancements and support services.
Continuous Improvement & Incident Reduction
- Drive initiatives to reduce the volume and severity of technical incidents.
- Analyze trends and root causes to implement long-term solutions.
Strategic Contribution
- Contribute to the evolution and potential consolidation of e-commerce platforms across the enterprise.
- Collaborate cross-functionally to align technology initiatives with business goals.
- Drive SRE mindset in enabling support with product teams across the e-commerce platforms
Skills
- Proven leadership experience with hybrid teams (employees and contractors, onshore and offshore).
- Strong understanding of e-commerce platforms, retail space and enterprise system architecture.
- Experience with Agile methodology for Product delivery.
- Demonstrated success in SLA management, incident reduction and SRE practices.
- Excellent communication and stakeholder management skills.
- Highly engaged leadership style with a focus on team empowerment and engagement.
- Experience in B2B environments and customer-facing technology platforms.
- Familiarity with ITIL or other service management frameworks.
- Knowledge of cloud-based infrastructure and modern DevOps practices.
- Balances team performance, resource allocation, and stakeholder expectations.
Additional desirable skills
- Knowledge with e-commerce platforms like SAP Commerce Cloud, Salesforce, AWS, Integration suites
Leadership Responsibilities
- Lead and manage a team of employees & contractors, including recruitment and onboarding
- Provide guidance, support, constructive feedback and mentorship to team members.
- Foster a collaborative and positive work environment.
- Conduct regular performance evaluations, identify and address performance issues through coaching and disciplinary actions when necessary.
- Ensure optimal utilization of team member’s skills and expertise. Identify training needs within the team and coordinate relevant development programs, encourage continuous learning and skill development among team members.
- Address conflicts or issues within the team promptly and effectively.
- Manage team resources, including workload distribution and project assignments.
- Collaborate with leadership to establish team goals aligned with organizational objectives, and cascade these into team/individual performance goals.
- Contribute to the development and implementation of department strategies.
Physical Requirements
- Ability to sit for long periods of time.
Education & Experience Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
- Professional certifications are a plus.
- 5-8 years of experience in IT operations, application support, or systems management, as well as leadership roles.
- Experience with agile product teams.