- Professional
- Optionales Büro in Melbourne
Who Are We
Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.
Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.
Why This Role Matters
Discover and Define, Prioritize and Deliver, Align and Accelerate.
At Hansen, we empower our customers to deliver essential services through innovative software solutions. As a Product Owner within our CIS-HU business unit, you’ll play a pivotal role in shaping the future of our energy billing platform. Based in Melbourne, you’ll be the voice of the customer, the steward of the product backlog, and a key driver of strategic delivery.
This is more than a Product role—it’s a leadership position at the intersection of customer needs, business strategy, and technical execution. Your work will directly influence how energy providers operate, innovate, and grow. Where our customers find value, you’ll be the catalyst.
*Note: This is a 12-month contractor role.
What You’ll Do
- Champion the Customer: Act as the authoritative voice of the client, ensuring their needs guide product development.
- Own the Backlog: Prioritize and manage the product backlog to align with strategic goals and customer outcomes.
- Drive Product Strategy: Collaborate with Product Managers and stakeholders to shape and execute the product roadmap.
- Facilitate Agile Delivery: Lead sprint planning and reviews, ensuring smooth execution and alignment with roadmap objectives.
- Gather and Define Requirements: Translate business needs into clear, actionable user stories and documentation.
- Collaborate Cross-Functionally: Work closely with engineering, delivery teams, and external stakeholders to deliver scalable solutions.
What You Bring
- 3+ years’ experience as a Product Owner in complex software environments.
- Proven success in Agile/Scrum delivery, backlog prioritization, and stakeholder engagement.
- Australian Energy Market background
- Strong problem-solving mindset with a passion for usability, scalability, and customer-centric design.
- Excellent communication and collaboration skills across cross-functional and remote teams.
- Experience in CIS, ERP, or CRM systems; knowledge of energy billing and AEMO documentation is a plus.
- Agile certifications (Scrum, SAFe) are highly desirable.
We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and are committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.
