Registration/Enrollment Clerk IV bei Bellingham Technical College, WA

SUMMARY: 

The Registration Clerk IV is a position that requires excellent computer skills and provides our students, visitors and employees excellent customer service.  If you are interested in working in a professional office environment and likes to work collaboratively in a team environment, than this position could be a good fit for you. 

SALARY:  

Starts at $4,250 per month, $24.,42, with annual increments thereafter up to $5,344 per month ($30.74 per hour) after 5 years of BTC experience in this position. 

DESCRIPTION: 

Bellingham Technical College invites applications for one full-time regular classified Registration and Enrollment Clerk IV position.  This position reports to the Associate Director of Enrollment Services. The position is anticipated to start in January 2025. 
   
 Under general supervision, this position will perform complex data control tasks utilizing higher level technical skills; serve as a primary contact with faculty, staff, and students for specific information, such as grades, student records, completions, course management, program enrollment, and the like; develop documentation and procedures; analyze new procedures and rules, making recommendations for modification.

BELLINGHAM TECHNICAL COLLEGE: 

BTC is a premier higher education institution working to provide student-centered, high quality professional technical education throughout Whatcom County and is the only technical college serving northwest Washington State. The College is uniquely positioned to offer exceptional training and educational opportunities to area residents and employers. Founded in 1957 as Bellingham Vocational Institute, it has continued to offer high-quality education in a supportive, student-first environment. BTC has been serving its region with workforce education degrees and certificates to approximately 6,000 students per year. The college provides professional technical programs and courses, adult basic education, English Language Acquisition programs, academic courses, community education, a few direct transfer degree opportunities, and two Bachelor of Applied Science (BAS) degrees. BTC works closely with regional employers and other partners to develop programs and train students to fill regional workforce demands and support economic development.
  
 BTC is committed to creating and maintaining a welcoming campus that supports diversity, promotes a sense of community, provides an effective work and learning environment, and encourages respect for individuals. As an Equal Opportunity employer, BTC values diversity and aims to recruit employees that reflect the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation. The successful candidate will be expected to contribute to a successful and supportive learning environment for a diverse student and employee population with a wide range of backgrounds and experiences.

POSITION DUTIES & RESPONSIBILITIES: 

• Provides excellent customer service to prospective, new, current, and returning students; visitors and employees; Serving as primary point of contact for inquiries in person, phone, email and virtually;  
• Appropriately directs people to resources across campus; 
• Provides general information for Registration & Enrollment, Advising and Career Services, Admissions, Counseling, Veteran Services, Accessibility Resources, Running Start, International Students, Financial Aid, and other Student Services areas; 
• Supports students with information and direction as they navigate registration, admissions and advising processes; Assists in resolving student issues and provides accurate referrals; 
• Schedules and checks in students for support services appointments;  
• Enrolls and admits students through a computerized data base; 
• Completes data entry from a variety of sources such as batch registrations, admission forms, etc.; 
• Maintains confidentiality of student records;  
• Scanning and filing a variety of records; 
• Assists with clarifying communications from the Registration and Admissions & Advising department such as emails, web pages, forms and instructions; 
• Understands college and Registration and Admissions policies and procedures; 
• Knowledge of state laws and college policies and procedures; 
• Evaluate and revise a variety of documents, forms and publications; 
• Assist in the preparation, compilations, and coordination of reports and records; 
• Compose office correspondence such as responses to frequent requests for information; 
• Requires significant use of Microsoft Office Suite; Publisher; appointment scheduling software, student management system, the statewide computer system; 
• Operate office equipment such as PCs, calculators, FAX machines, copy machines, and scanners; 
• Performs the duties of Registration Clerk I and II; 
• Other related duties as assigned. 

Knowledge, Skills & Abilities: 
The knowledge, skills, and abilities listed below represent the characteristics and essential performance expectations of the position. Applicants do not necessarily need to enter the position with all of these knowledge, skills, and abilities.

Knowledge of: 

• Department and college policies and procedures; 
• General office equipment; 
• Applicable federal, state, and local laws, rules, and regulations, such as FERPA.  

Skill to:  

• Work collaboratively and effectively in a team environment with a customer service focus; 
• Work with various software packages such as Office 365, and database management (i.e. MS Access), and with a high level of accuracy; 
• Apply and explain applicable laws, regulations, policies and procedures; 
• Communicate and provide effective interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.; 
• Understand oral and written instructions; 
• Work with populations having diverse socio-economic and racial backgrounds and persons with physical and/or learning disabilities; 
• Strong attention to detail and follow-through on multiple processes and projects; 
• Exercise judgment and discretion; 
• Work with multi-line phones, and other standard office equipment and machines; 
• Provide excellent time management, multitasking and recordkeeping.  

Ability to:  

• Provide consistent, professional and excellent communication and effective customer service to students, college employees and the public; 
• Maintain regular punctual attendance; 
• Work in a diverse workplace and relate to people with diverse backgrounds; 
• Work independently and under minimal supervision; 
• Deal effectively with problems, and exercise independent judgment when making decisions; 
• Develop, organize, track, and maintain office documents, policies and procedures; 
• Work under pressure, with frequent interruptions and prioritize competing demands; 
• Complete detailed work with a very high degree of accuracy; 
• Discern sensitive materials and maintain appropriate confidentiality; 
• Adhere to a high standard of integrity, honesty and professionalism; 
• Develop and maintain good working relationships with students, colleagues, staff, administrators and other contacts; 
• Work within an open and team environment using collaborative approaches; 
• Learn new methods, procedures, or techniques, resulting from departmental or college-wide change.

QUALIFICATIONS: 

Minimum Qualifications:

• High School graduation or equivalent
• Two years of customer service experience 
   
  Preferred Qualifications: 
• Associate’s degree or higher
• One year of experience providing customer service in a college or academic setting
• Two years of experience in an office or equivalent environment that includes working with the public and/or students. 
• Two years of experience with computer software (Microsoft Suite and/or Google Suite)

Physical Work Environment: 
 Typical office setting, which requires up to 7 hours per day of data entry using a variety of software; ability to sit and stand for long periods of time; frequent need for oral, written and auditory communication; frequent use of computer and mouse; some stooping, bending, twisting and lifting up to 10 pounds; finger manipulation, typing, grasping, repetitive motion; working in an open office environment with frequent interruptions and distractions; thinking clearly in emergency situations; exercising independent judgment in gathering, arranging, and evaluating, diversified data.

SUPPLEMENTAL INFORMATION: 

Compensation and Work Schedule:
 The salary is in accordance with the negotiated agreement with the Bellingham Education Support Team (BEST), Range 7, $4,250 per month ($24.42 per hour, $51,000 annual), with annual increments.

 These position(s) receive 8 hours per month of sick leave, start out at 10.67 hours per month of vacation leave, 24 hours of personal leave per calendar year, and 12 paid state/college holidays per calendar year.  Benefits also include a Washington State insurance package including medical, dental, vision, life insurance, and long-term disability; a retirement benefits package, with choice between the Public Employees Retirement System (PERS) Plan 2 or Plan 3 (Note: Current, retired or former members of a Washington State Retirement System plan should contact HR for their specific retirement options). Additional optional benefits include ability to participate in a medical Flexible Spending plan, Limited Purpose Flexible Spending plan, or Health Savings Account; Dependent Care Assistance; discounts for automobile and homeowner insurance; tuition waiver; two voluntary investment (not matched) programs - TIAA (403b) or the State Deferred Compensation (457) plan; Employee Assistance Program (EAP); up to 21 days of military leave; up to 5 days of paid bereavement leave, up to 3 days of paid parental/adoption leave, paid civil/jury duty, ability to participate in a shared leave program; up to 2 days of unpaid holiday for reasons of faith or conscience. NOTE: Benefits and compensation are subject to collective bargaining agreement (CBA) with Bellingham Educational Support Team (BEST).  Current BEST CBA and benefits are for period of July 1, 2023-June 30, 2026.     
   
 The regular work schedule is generally Monday through Friday, 8:00 a.m. to 5:00 p.m., but may be scheduled during the 7 a.m. to 6 p.m. work day; schedule could vary, especially around quarter start and end and peak dates, and may require some overtime hours. The position will be expected to work onsite full-time.

Application Procedures and Deadline:
Required application materials must be completed and submitted online at http://www.btc.edu/jobs and received by 5 p.m. on October 20, 2025 for priority consideration. Application materials received after this date and time may be considered until the position is filled. More information about Bellingham Technical College is at www.btc.edu or contact the Human Resources Office at (360) 752-8354. You will be contacted if selected for an interview. At this time, BTC is not sponsoring H-1B Visas.
  
 Bargaining Unit: 
 The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST).

Required Online Application Materials:

• Completed Online BTC Employment Application 
• Resume 
• Cover Letter 

Interviews are anticipated to be held between 11/17-11/19