Group Manager Accounts Receivable bei Social Infrastructure and Citizen Services

We are seeking a highly motivated and strategic Accounts Receivable Group Manager to lead the transformation, standardisation, and optimisation of our Accounts Receivable (AR) and Credit functions. This is a pivotal leadership role where you will manage the onshore AR team, govern offshore service delivery, and oversee our managed service provider to ensure efficient and effective operations.
The ideal candidate will be hands-on, forward-thinking, and skilled at building strong stakeholder relationships, while driving continuous improvement to streamline collections and enhance working capital performance.

Key Responsibilities

• Team Leadership & Performance: Lead and mentor the onshore AR team while governing offshore delivery teams to ensure clarity of roles, accountability, and service performance.
• Service Provider Management: Oversee the offshoring strategy for transactional AR activities, ensuring smooth transitions and strong integration with our managed service provider. Act as the primary liaison for escalation, KPIs, and service delivery outcomes.
• Process Improvement, Compliance & Governance: Redesign AR and credit processes to achieve standardisation, automation, and scalability. Ensure compliance with audit requirements and embed best practice governance.
• Stakeholder Engagement: Build strong partnerships with business stakeholders, addressing challenges and ensuring collections performance aligns with business needs. Drive the transition of decentralised AR and credit tasks into the shared service model.
• Sustainability & Wellbeing: Promote a culture of safety, responsibility, and wellbeing within the team, championing initiatives such as Downer’s mental health and wellbeing programs.

What You Will Bring

• Proven experience in accounts receivable, credit management, or finance operations, ideally within a shared service or BPO environment.
• Strong understanding of AR processes, collections, credit control, dispute resolution, and cash application.
• Demonstrated experience managing offshore teams or service providers, with a track record of driving performance and continuous improvement.
• Expertise in process transformation, automation, and finance system implementation (ERP, collections systems, or similar tools).
• Exceptional stakeholder management and communication skills, with the ability to influence, resolve issues, and build trusted relationships.
• A proactive, detail-oriented, and collaborative approach, with the ability to balance strategic leadership and hands-on execution.
• Strong analytical and problem-solving skills with a passion for driving service excellence and results.

Benefits Of Working with Downer 

• Work with an ASX listed company, working with market leaders.
• Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs
    • Access to professional memberships and industry networks
• Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
  • Flexible work arrangements
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including: 
  • Discounted services (car hires, hotels, insurance, retail stores, gyms)

Why Downer?

You want your work to matter and so do we.  With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals.  Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.