Bank Operations Digital Support Specialist (E-banking) bei Devon Bank

Description

We are seeking a detail-oriented, tech-savvy, and customer-focused individual to join our team as a Banking Operations Digital Support Specialist. In this role, you will play a key part in supporting and enhancing our suite of electronic banking products and services — including debit cards, internet banking, as well as Treasury Management related products such as remote deposit capture, ACH origination, wire processing, positive pay, A2A and P2P services and other current and future digital banking solutions.
 

Responsibilities: 

• Primary contact for “all calls” for the E-Banking Dept. (assisted by other team members).
• Validate completed documentation for all Treasury Management Services, add corporate admins to customer accounts, reset passwords, edit, and delete customers, respond to corporate customers' emails and broadcast messages.
• Assist in setting up customers’ Online Banking on PC, Mac, and Android/IOS devices.
• Maintain existing client relationships by addressing any customer’s service issues and discussing client’s needs, problems, or complaints.
• Troubleshoot any PC/Mac, device, or OS related issues accessing any of our E-Banking services.
• Maintain cases open with vendors and respond within a timely fashion.
• Compliance knowledge and monitoring Reg CC and Reg E.
• Maintain all logs relating to Treasury Management Services.
• Find resolutions to technical issues involving electronic channels.
• Train all new customers in Treasury Management Services such as: Remote Deposit, ACH, Wire, Positive Pay and Bill Pay.
• Develop and update training materials for customers, new and existing, on company products, solutions, and services.
• Perform onsite auditing, notating and implementing changes according to policy.
• Create/update procedures as products and services update/change.
• Communicate with existing customers frequently for potential feedback on products and services.
• Debit Card troubleshooting.
• Processing and investigating ATM/Debit card claims.

Requirements

• High School Diploma required
• Minimum of 3 years’ experience in back-office or call center environment
• Previous banking experience preferred, ideally having bank and system knowledge
• Regulatory knowledge of Wires, ACH & Checks preferred
• Proficient in Microsoft Office software
• Excellent customer service skills
• Ability to communicate effectively, both verbal and written
• Technology knowledge such as OS updates, patch releases and device updates.
• Strong organizational skills
• Strong attention to detail
• Problem solving skills
• Ability to multi-task
• Ability to manage time and prioritize effectively
• Some travel may be required
• Training will be provided if all experience requirements are not met

Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at (773)-465-2500.