Claims Manager bei Flint Holding Company LLC

Description

Job Description: Claims Manager

Location: Kansas City, MO

Reports To: VP of Safety and Claims

Position Type: Full-time, exempt

About Flint Group

Headquartered in Kansas City and founded in 2019 by industry veterans Collin Hathaway (Chairman) and Trevor Flannigan (CEO), Flint Group is a leading platform providing high-quality HVAC, plumbing and electrical (“HVAC+”) services to residential customers. Today, Flint is comprised of 14 longstanding market-leading brands across 12 primary markets in the U.S., including Seattle, Portland, Houston, Boston, Denver, Philadelphia, St. Louis, Kansas City, Phoenix, Durham, Atlanta and Detroit. The Company will continue to acquire and grow best-in-class local HVAC+ brands.  

The HVAC+ residential services industry is estimated to be a ~$150B+ growing at a ~5% CAGR. The sector is largely non-discretionary due to the mission-critical nature of HVAC and plumbing systems. The HVAC+ market is highly fragmented with 70%+ of the market being served by independent contractors and mom & pop providers. 

Flint has a proven track record of driving topline and earnings growth post-acquisition at the local level through: (i) investing in the local leadership team, facility and technology, (ii) optimizing business mix (e.g., adding service lines) and improving lead flow, (iii) leveraging economies of scale (e.g., OEM agreements, group purchasing), (iv) sharing best practices to improve performance, and (v) leveraging technology and analytics to measure KPIs, drive insights and increase accountability.   

What We Offer

• Competitive salary and performance-based bonus opportunities ($80K-110K) OTE.
• Comprehensive benefits package (health, dental, vision, life, disability, retirement plan).
• Flexible PTO 
• Paid Holidays 
• 401K Matching 
• Professional development and continuing education support.
• Opportunity to shape and influence claims management processes in a growing organization.

About the Role

We are seeking a highly motivated and experienced Claims Manager to oversee and manage claims handling for our Workers’ Compensation, Auto, and General Liability programs. The ideal candidate will bring 5–7 years of prior adjuster experience with either a broker or carrier, demonstrating strong technical knowledge, negotiation skills, and the ability to lead effective claims strategies. This role is critical in ensuring timely and cost-effective resolution of claims while maintaining compliance with internal policies, external regulations, and best practices.

Key Responsibilities

• Directly manage and monitor open claims in Workers’ Compensation, Auto, and General Liability lines.
• Oversee adjusters, TPAs, and carriers to ensure prompt, fair, and effective resolution of claims.
• Maintain accurate and up-to-date claim files, documentation, and reporting.
• Develop and implement claims strategies to reduce exposure, drive timely resolution, and manage litigation where necessary.
• Partner with risk management, legal, and operations teams to identify trends and recommend improvements.
• Engage in settlement negotiations and evaluate reserves to ensure financial accuracy.
• Ensure claims handling complies with federal, state, and local regulations.
• Maintain knowledge of industry standards and emerging trends to implement process improvements.
• Provide training and guidance to staff on claims handling procedures and best practices.
• Act as the primary liaison between internal stakeholders and external partners (brokers, carriers, TPAs, attorneys).
• Prepare and present claims data, metrics, and trend analysis to senior leadership.
• Recommend and implement cost-control initiatives, including vendor management.

Qualifications

• 5–7 years of adjuster experience with a broker or carrier, specifically in Workers’ Compensation, Auto, and General Liability claims.
• Bachelor’s degree in Business, Risk Management, Insurance, or related field preferred; equivalent work experience considered.
• Strong negotiation and analytical skills.
• Solid knowledge of claims handling, litigation management, and insurance industry regulations.
• Excellent written and verbal communication abilities.
• Strong organizational skills and ability to handle multiple priorities.
• Proficiency in claims management systems and Microsoft Office Suite.
• Certifications (preferred but not required): AIC, CPCU, ARM, or other relevant designations.