Service Director - Hyundai bei Germain Automotive Partnership

Service Director Responsibilities: 

1. Training & Employee Development:

• Assist in the hiring process for service advisors, technicians, and appointment coordinators. 

• Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures. 

• Assist with employee development. 

• Provide technical assistance to employees as needed. 

• Conduct meetings with department employees to discuss activities and problems of mutual interest. 

• Direct and schedule the activities of all department employees. 

• Manage technician productivity. 

• Monitor technician’s payroll records. 

• Oversee the service scheduling process. 

• Assist the shop foreman with the workflow. 

• Hold weekly departmental meetings and set sales and service goals. 

• Interact with outside vendors and other dealership management 

• Observe, encourage, and inspire advisors to ensure customer loyalty. 

• Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction. 

• Attend managers meetings as requested. 

• Other duties as assigned. 

1. Shop Productivity and Management Tasks:

• Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business. 

1. Departmental Goals and Initiatives

Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT! 

Germain of Columbus offers competitive wages depending on skills and motivation. We also offer a competitive benefits package including: 

• Medical Insurance 

• Dental Insurance 

• Vision Insurance 
• Weekly Pay
• Parental Leave

• 401K 

• Life Insurance 

• Short and Long-term Disability Insurance 

• Paid time off 

• Employee Discounts