Commercial Roofing Service Manager bei Eskola, LLC
Eskola, LLC · Gallatin, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Gallatin
Eskola, LLC – Nashville, Tennessee
Visit Our Website: https://eskolaroofing.com
Position: Commercial Roofing Service Manager
Compensation:
- $100,000 - $150,000 (Based on Qualifications & Experience)
Benefits Offered:
- Medical, Dental, Vision, Life, & Disability Insurance
- 401K & 401K Matching
- Paid Time Off
- Health Savings Account
- Equal Opportunity Employer
Employment Type:
- Full-Time (In Person)
- Monday - Friday, Standard Business Hours
Position Summary:
Eskola, LLC's Nashville, Tennessee branch is seeking a strategic and experienced Service Manager to lead our commercial roofing service division. This role oversees a team of Service Supervisors, who manage 6 - 12 service crews, and is responsible for ensuring operational excellence, customer satisfaction, and revenue growth within a $3 - $8 million department. The ideal candidate will bring strong leadership, financial acumen, and a deep understanding of commercial roofing systems and service workflows to drive performance and profitability.
This position requires close collaboration with cross-functional teams including project management, sales and marketing, safety, and quality assurance to ensure seamless service integration and promote consistent operational excellence.
Key Responsibilities & Duties:
Team Leadership & Structure
- Lead and manage a team of Service Supervisors, each responsible for overseeing service crews.
- Ensure supervisors are effectively coaching, scheduling, and supporting their crews to meet safety, quality, and productivity standards.
- Foster a culture of accountability, teamwork, and continuous improvement across all service teams.
Operational Oversight
- Oversee daily service operations, including scheduling, dispatching, job completion, and quality control.
- Ensure all work complies with OSHA regulations and company safety protocols.
- Monitor field performance metrics and implement corrective actions as needed.
Revenue & Financial Management
- Manage service department P&L, ensuring profitability.
- Track job costing, labor efficiency, and material usage to optimize margins.
- Collaborate with sales and estimating teams to identify growth opportunities and support business development.
Customer Relations
- Serve as the escalation point for customer issues and ensure timely resolution.
- Maintain strong relationships with key clients and ensure high levels of satisfaction.
- Oversee accurate and timely reporting, invoicing, and follow-up communications.
Position Requirements & Qualifications:
Education and Experience:
- Minimum 5 years of experience in commercial roofing, with at least 2 years in a management role.
- Proven success managing service operations with multi-million dollar revenue responsibility.
- Strong knowledge of roofing materials, systems, and installation techniques (TPO, EPDM, BUR, etc.).
- Must be able to successfully complete a pre-employment background check and drug screening as a condition of hire.
- Must possess a valid driver’s license and maintain an acceptable driving record that meets company and insurance requirements.
Skills and Competencies
- Exceptional leadership and team management skills.
- Strong organizational and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficient in Service management software and Microsoft Office Suite.
- Ability to read and interpret blueprints, schematics, and technical manuals.
Certifications
- OSHA 30-Hour Certification
Work Environment and Physical Requirements:
- Primarily office-based with regular site visits.
- May require climbing, lifting heavy materials, and working at heights.
- Must be comfortable working at heights and capable of safely using ladders and other elevated access equipment.
- Flexible schedule, including availability for emergency service calls.
Preferred Skills & Certifications:
- Above average knowledge of commercial roofing software (Data-Forma, Foundation)
- Bilingual fluency in English and Spanish is preferred
Additional Information:
This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Additional tasks may be assigned as needed to support business objectives.
Why Join Eskola?
At Eskola, LLC, we take pride in delivering top-tier commercial roofing services while cultivating a culture of excellence, integrity, and continuous learning. As a valued member of our Commercial Roofing Service team, you will enjoy:
- Competitive salary and comprehensive benefits.
- Opportunities for advancement and career development.
- Company-provided iPhone, computer, and tablet with modern software tools.
- Ongoing trade-specific training and professional growth support.
- A strong support team with deep technical and operational experience.
Eskola, LLC is an Equal Opportunity Employer. Females, minorities, veterans, and individuals with disabilities are encouraged to apply.
About Eskola, LLC:
Founded in 1972, Eskola, LLC has built a legacy of quality and professionalism in commercial and industrial roofing across the North and Southeastern U.S. With hundreds of successful installations and a growing footprint, we continue to expand while staying rooted in safety, customer service, and excellence in workmanship.
