Quality Inspector, Rail Transportation bei Rtddenver

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The Quality Inspector is responsible for conducting inspections, audits, and evaluations of Light Rail and Commuter Rail transportation operations to ensure compliance with applicable regulations, technical standards, and RTD’s Quality Management System. This position verifies that rail service operations, including train crews, dispatch operations, and service delivery, meet all Federal Railroad Administration (FRA) and Federal Transit Administration (FTA) requirements, and agency-specific operating policies. The role supports continuous improvement by identifying deficiencies, recommending corrective actions, and verifying the effectiveness of implemented solutions. The role requires a strong focus on safety, service quality, operational readiness, and customer experience.

Essential Duties and Responsibilities:

• Conducts scheduled and unscheduled in-service ride-along inspections to evaluate operator rule compliance, passenger safety, ADA boarding procedures, customer service, and overall ride quality as it relates to noise, vibration, climate control, cleanliness.
• Monitors schedule adherence, headway management, and service frequency to verify compliance with published timetables and service plans.
• Audits dispatch center and Operations Control Center (OCC) communications for accuracy, clarity, and adherence to operating procedures.
• Observes platform and station operations to ensure ADA accessibility, boarding assistance, safe passenger flow, and compliance with operating rules.
• Reviews and verifies operational logs, incident reports, and daily performance summaries for accuracy and completeness.
• Documents and reports non-conformances with supporting evidence, recommends and tracks corrective and preventive actions through completion and verification of effectiveness.
• Collaborates on investigations and contributes to root cause analyses for operational incidents, service delays, and customer complaints, and supports the development of corrective action plans.
• Prepares precise, detailed inspections and audit reports, and maintains organized records per RTD document control procedures.
• Collaborates with Transportation leadership to address quality concerns, improve processes, and identify operational training needs.
• Conducts special inspections in response to incidents, regulatory inquiries, or service quality concerns; supports cross-disciplinary Quality Oversight initiatives.
• Demonstrates ability to act with integrity and professionalism, maintaining the highest ethical standards in all compliance-related activities.
• Performs all other job-related duties as assigned.

Minimum Qualifications:

• Associate’s degree in technical field in any of the following or a closely related field: transportation management, operations management, public administration, logistics, or safety/compliance oversight. A bachelor’s degree in transportation, engineering, quality management, public administration, or a related field is preferred.Minimum of five years of experience in transportation operations, service quality oversight, dispatching, or quality assurance/control within a regulated transportation environment. Rail transit system experience is preferred.
• Strong technical knowledge in one or more of the following disciplines: transportation operations, operating rules compliance, dispatch or control center procedures, service quality standards, or customer service performance monitoring.
• Working knowledge of regulations and standards in a regulated environment, such as those established by the FRA, FTA, or other applicable federal, state, or industry-specific agencies.
• Must be able to work on-site with a flexible schedule, including nights, weekends, on-call shifts, and extended hours as operational needs require.
• An FTA Public Transportation Safety Certification Training Program (PTSCTP) certificate is required or the ability to achieve certification within three years of hire.
• Familiarity with quality management systems (QMS) and ISO 9001 standards is preferred.
• Must have a valid Colorado driver’s license or the ability to obtain it within 30 days of hire, and the ability to travel between facilities.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively through verbal and written means.
• Ability to use sound judgement.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.

Knowledge, Skills & Abilities:

• Able to interpret and apply regulatory standards, operational rules and policies, and technical manuals.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and regulatory agencies.
• Ability to work independently, prioritize tasks and meet deadlines.

Or:

• An equivalent combination of education, experience, knowledge, skills and abilities.

Working Environment and Physical Requirements:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, moving trains, outside weather conditions, and moderate to high noise levels. Will be required to walk on uneven surfaces such as ballast, gravel, slopes, and other irregular terrain. Personal protective equipment (PPE) must be worn as required.
• Must occasionally lift and/or move up to 20 pounds and perform tasks in both shop and field environments.

Career Map:

Based on job performance, experience, education and position availability the next step on the career map for this position may be:  Manager, Quality Oversight

Posting Opens: October 2 , 2025

Posting Closes: October 18 , 2025

We will consider all applications for this position until the close date of October 18, 2025. For consideration, please be sure to apply before the posting end date.

Applicants should submit a resume with all relevant and verifiable education, training and work experience information at the time of application. Please be sure to include both months and years for all employers provided.

Pay Range:

$84,407.00 - $119,224.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [email protected], or the Talent Acquisition team [email protected].

To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

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