Restaurant General Manager bei Mainsailhotels

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

About Epicurean Hotel

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.

At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview of the role 

The Restaurant General Manager s is responsible for managing all the hotel's Food & Beverage outlets from the arrival experience to the completion of the guest experience to ensure positive guest retention. The RGM leads a team of culinary, service, and support staff, fostering a culture of hospitality, professionalism, and accountability.

What you have 

• Bachelor’s degree in Hospitality Management, Business, or related field – Preferred.
• Minimum 5 years of progressive management experience in a full-service restaurant or hotel food & beverage operation.
• Proven track record in achieving financial goals, managing budgets, and controlling costs.
• Strong understanding of food and beverage operations, service standards, and culinary trends.
• Excellent leadership, coaching, and team-building abilities.
• Outstanding customer service and guest relations skills.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency with POS systems, Microsoft Office Suite, and inventory management software.
• Knowledge of wine and spirits is a plus
• Micros and Open Table knowledge preferred

What you’ll do 

Operational Management

• Oversee daily operations to ensure high service standards and exceptional guest experiences.
• Create and manage F&B team schedules based on forecasts and budgets; submit as required.
• Review staffing levels to balance guest service and financial goals.
• Ensure accurate payroll and maintain consistent attendance.
• Participate in required meetings and conduct daily shift briefings.
• Manage purchase orders, invoices, and checkbook accounting.
• Control costs through inventory checks and portion control.
• Collaborate with the Executive Chef on menu planning.

Guest Relations

• Foster a positive environment for guests and team members.
• Address guest requests, issues, and complaints promptly and courteously.
• Support staff during peak times and gather guest feedback for improvements.
• Ensure guest privacy and security by following hotel procedures.

Team Management

• Train, motivate, and discipline F&B team members according to standards.
• Promote open communication and a professional work environment.
• Ensure fair treatment and prioritize team member retention.
• Conduct performance reviews and annual evaluations.

Compliance and Safety

• Uphold core values and maintain high personal appearance standards.
• Comply with safety standards, OSHA guidelines, and F&B policies.
• Ensure team awareness of laws regarding alcoholic beverages.
• Respond to emergencies using Safety Data Sheets and manage “Lost and Found” procedures.
• Other necessary duties as assigned

Physical Demand 

• Ability to sit or stand for extended periods of time 
• Ability to bend 
• Ability to lift and pull 50 lbs. 
• Ability to communicate clearly 
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed 

Mental Demands 

• Make sound judgments quickly 
• Work on multiple tasks, making appropriate progress toward deadlines 
• Able to work independently, take direction, and provide direction to others 
• Manage differing personalities within the property, the resort, and the community 
• Maintain the highest degree of confidentiality 
• Ability to work effectively in stressful, high-pressure situations 
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.