Outbound BDC Service Representative bei Toyota of San Bernardino

Description

Our dealership is seeking a team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Outbound BDC Service Representative to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits... and more:

• Competitive Wages
• Paid Time Off for Volunteer Time
• Paid Vacation, Sick and Holidays
• Paid Basic Life Insurance
• 401K & Match
• Health, Dental, Vision Insurance
• Other Supplemental Insurance options such as:
• Additional access to Term Life Insurance Policy
• Short Term and Long Term Disability
• Health care, dependent care, family reimbursement accounts
• Pet insurance 

In this position you would be responsible for reaching out to former customers, enhancing customer retention and satisfaction by checking in on recent service customers. 

Qualifications & Skills

• High School Diploma or equivalent, required
• Minimum 1 year of Automotive Service BDC experience (Preferred)
• Minimum 3 year of previous customer service experience
• Excellent telephone, writing, and typing skills
• Must be able to work weekends
• Must have a drive, passion and confidence to be successful
• Professional appearance and work ethic 
• Bilingual, (Preferred but not necessary)
• Ability to multi-task in a demanding environment
• Team oriented, flexible, and focused on maintaining a high level of customer service
• Valid driver's license

Essential Duties

• Proactively contact existing and previous service customers regarding upcoming maintenance needs, manufacturer recalls, and past declined services.
• Make follow-up calls to customers after a service appointment to ensure satisfaction. 
• Place a high volume of outbound calls and manage customer responses via email and other digital communication. 
• Set and confirm service appointments for the service department.
• Reschedule missed or "no-show" customer appointments.
• Document all customer interactions, notes, and communications accurately in the Customer Relationship Management (CRM) software.
• Answer customer questions about service offerings and promotions.
• Follow all company policies and procedures and processes.
• Periodically, you may be asked to perform other duties as assigned to assist the service department.
• Maintains a professional appearance.